Marichel Aromin

Highly organized Virtual Assistant with a proven track record in administration support and customer service, now transitioning into the logistics industry following intensive US Truck Dispatching training. Combines deep administrative expertise with specialized knowledge in TMS management and freight coordination — committed to maximizing operational efficiency for US-based trucking and logistics companies.

Spanish Bilingual Virtual Assistant - Healthrecon Connect Inc

(2023-01)

• Handled patient inquiries via calls, chat, and voicemail, confirmed schedules to reduce no-shows, and collaborated with the team to ensure efficient, high-quality service.
• Entered patient information, appointments, and records in EMR systems.

Production Specialist - Wipro Inc

(2021-01 - 2023-12)

• Coordinated patient appointments, responded to inquiries via phone and chat, ensured accurate scheduling, and supported efficient team operations.
• Processed insurance claim data, coded denials, and ensured error-free submissions to optimize reimbursement accuracy.

Spanish Bilingual Customer Service Rep - Nowcom Global Services Inc

(2016-01 - 2021-12)

• Assisted customers with auto loan management, resolved billing issues, and collaborated with teams to meet operational goals.
• Entered financial transactions and loan data accurately.
• Resolved discrepancies and maintained CRM data integrity.

Customer Service Analyst - Accenture

(2007-01 - 2016-12)

• Managed gas utility inquiries, resolved billing issues, and ensured customer satisfaction through clear, professional communication.
• Updated customer billing records, verified account data, and maintained service information with 100% accuracy.

Bachelor of Science - Chemistry - Western Mindanao State University