Marichel Silang
Quality Control Engineer | Data Analyst | Executive VA | Freight Broker VA & Truck Dispatcher | Academic Support Specialist
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About
Operations and data-driven Industrial Engineer with 9+ years of cross-functional experience in quality control, data analytics, and remote executive support, delivering measurable results across manufacturing and digital environments.
Developed
Power BI dashboards that reduced response times by 50%, led 32 product qualifications with 100% on-time compliance, and completed 3,000+ high-quality remote deliverables in fast-paced, independent settings.
Equipped with end-to-end freight operations knowledge, including LTL/FTL rate quoting, Track & Trace, and coordination between drivers, brokers, and shippers. Certified in Lean Six Sigma, Claude AI, and Train the Trainer, with a strong ability to streamline workflows, improve operational efficiency, and transform complex data into actionable insights for remote.
Experience
Quality Control Engineer | Ionics EMS, Inc.
August 2024 – March 2026 · Laguna, Philippines · Full-Time | Electronics Manufacturing Services
- Engineered a centralized Power BI dashboard for real-time abnormality and DOA monitoring, cutting manufacturing response times by 50% through actionable alerts and live data insights.
- Directed 32 product qualification approvals with 100% on-time compliance, safeguarding customer requirements,
internal benchmarks, and revenue streams.
- Elevated from Line Engineer to Primary Customer Liaison — consistently managed customer communications by promptly answering emails and calls to ensure smooth collaboration and led regular performance review meetings,
resolved escalations, aligned customer requirements with manufacturing operations.
- Led in-process and outgoing production inspection activities, ensuring conformance to established quality standards.
Online Education Support Specialist | Course Hero / GauthExpert
April 2021 – August 2024 · Remote, Full-Time | Global Academic Support Platforms
- Delivered 3,000+ high-quality customized statistical solutions demonstrating consistent technical expertise and responsiveness in a fully remote, asynchronous environment.
- Leveraged Excel Data Analysis, Solver, and R programming to build efficient, reusable solution workflows adaptable to client and administrative support functions.
- Maintained high quality and consistency ratings across all platforms, demonstrating reliability and attention to detail in a non-supervised remote setting.
Production System Engineer | Brother Industries (Philippines) Inc.
April 2017 – March 2021 · Batangas, Philippines · Full-Time | Global Office Equipment Manufacturer
- Spearheaded 6 QCC final presentations and served as Global QCC & Quality Circle Regional Convention Secretariat, representing BIPH at global conventions in Nagoya, Japan — demonstrating executive-level coordination and international stakeholder communication.
- Launched Monthly Recognition Program that boosted Kaizen improvement proposals beyond the 5% target; established and revised Kaizen regulations, standardizing the continuous improvement framework.
- Led DMAIC/QCC improvement projects delivering quantifiable performance gains.
- Certified QCC & Proposal Trainer; recognized Trainer of Q4 2018. Monitored KPIs and led Safety/5S audits for operational accountability.
Education
Bachelor of Science in Industrial Engineering | Batangas State University | Batangas, Philippines | Graduated 2016
English Access Micro Scholarship Program | U.S. Embassy Manila | Graduated 2011
