Computer Technician - Jade Gomez Computer Trading - S. B. Cabahug St., Ibabao-Estancia, Mandaue City
(2025-10 - 2026-03)
- Assisted walk-in and online customers with PC/laptop inquiries, recommended specs based on budget and usage: gaming, office, or school
- Performed hardware troubleshooting, assembly, and OS/software installation for desktop/laptops
- Handled POS, cash, GCash, and online bank transfers averaging with 100% accuracy and zero shortages
- Upsold peripherals, upgrades, and services: RAM, SSD, printers, antivirus, increasing average transaction value
- Managed inventory: received deliveries, and conduct monthly physical count with 1% variance
- Provided after-sales support via FB Messenger, handled warranty claims and basic remote troubleshooting for clients
Service Crew (Assigning from Jollibee Branch) - Topserve Service Solutions, Inc. - Tipolo, Mandaue City, Cebu
(2017-12 - 2025-09)
- Performed (counter, dining, kitchen, take-out and delivery) duties during peak hours serving with fast and accurate service
- Handled cash, POS, GCash and Bank transactions per shift
- Prepared food items following standard portioning, HACCP, and holding time to ensure quality
- Maintained cleanliness and sanitation of station based on 3S: Gold standard of store hygiene audits
- Upsold add-ons and new products, contributing to daily sales target
- Assisted in inventory, opening/operating hours/closing procedures, and restocking under time pressure
Electronics Assembler/Operator - Cebu Mitsumi, Inc. (known as Minebea Mitsumi, Inc.) - Sabang, Danao, Province of Cebu
(2011-09 - 2015-01)
- Trained 5 new hires on handling of micro parts and ESD safety procedures
- Assembled HDD components, camera modules, switches on semi-auto/auto line following SOP and work instructions
- Performed visual inspection, machine basic operation, parts loading, bonding, testing and daily 5S + ESD checking using microscope, tweezers, jigs, and ESD tools
- Complied with ESD, safety, and cleanroom protocols: zero violation record
- Coordinate with Line Leaders and Technician during model changeover to reduce downtime
- Reported defects and process abnormalities to Line Leader to prevent batch NG (No Good)
