Maricor Yuson

Accomplished HR & Recruitment Leader with 15+ years of BPO experience. Expert in talent management and operations, specializing in scalable talent acquisition, strategic client relations, and high-performance teams.

Recruitment Resourcer at UNITE HEALTHCARE (AU Client) (2024-06 – Present)

• Candidate sourcing
• Candidate engagement
• Job advertisements

Talent and Client Experience Manager at BSA SOLUTIONS, INC (2023-09 – 2024-06)

• Provide specialist advice, guidance, and support to team leaders and devise feedback channels to ensure that communication between team leaders and team members is fluid and there is a constant cycle of feedback.
• Execute and implement HR processes including annual performance and rewards, reviews succession planning and talent identification and development.
• Cultivating and deepening client relationships and partnership that add value to the clients such as digital newsletter surveys, performance feedback, etc and enhancing client experience.

HR & Recruitment at ZONDA PEOPLE (AU Client) (2021-07 – 2023-08)

• Responsible for preparing job descriptions, creating Job IDs and posting job ads on different platforms for different healthcare and hospitality roles.
• Responsible for resume reviews (through Idibu), shortlisting of candidates, conducting phone screening, and scheduling interviews.
• Conducting onboarding and compliance of the candidates who passed the interview.
• Tools used include Google work space, Microsoft teams, Jobadder, Vincere, Seek, Indeed, NCC, Vevo check for work rights, air call and cloud call.

Human Resources Officer at CROWD METRIC SOLUTIONS (2015-09 – 2021-04)

Human Resources Officer at CUBICALL, Inc (2014-10 – 2015-02)

Human Resources Manager at NEXTQ COMMUNICATIONS (2011-04 – 2014-05)

Overseeing and managing the following HR functions:

• Recruitment
• Payroll Administration
• Employee and Labor Relations
• Performance Management | Organizational Development
• Administrative Tasks

Recruitment Specialist at BABBLEGLASS PHILIPPINES, INC (2010-03 – 2011-04)

Staffing Coordinator at ST JOHN'S HOLDING NETWORK PHILIPPINES, INC. (2008-08 – 2010-03)

College Instructor/ Student Affairs Officer at BRITECH COLLEGE (2015-04 – 2015-09)

Technical Support Representative at SYKES ASIA (2007-08 – 2007-11)

Customer Service Representative at CONVERGYS PHILIPPINES INC (2007-08 – 2007-11)

Sales and Marketing Assistant at RAMAGAL DOOR & SASH MFG (2007-08 – 2007-11)

Master in Education in Guidance and Counseling

Bachelor of Science in Psychology