Freelance Data Entry Specialists at Freelance Data Entry Specialists (2024-11 – Present)
- Accurately enter text-based and numerical data from source documents, including customer and account information, with established time limits.
- Organize and prioritize information effectively to prepare data for computer entry, ensuring all required information is readily accessible.
- Compile and verify the accuracy of data, following specific protocols to minimize errors and improve efficiency.
- Carefully review data to identify deficiencies or errors, correct issues where possible, and ensure that all entries are accurate and complete.
- Research and gather information for incomplete or missing data, ensuring that entries meet the required standards.
- Apply data entry and management techniques, leveraging tools and software to maintain streamlined processes and adherence to organizational procedures.
- Generate regular and ad-hoc reports, ensuring all date entries are accessible, organized and securely stored in designated locations.
- Conduct back up operations to safeguard completed work and ensure all documentations is up to date.
- Handle sensitive information with discretion, strictly adhering to data integrity and security policies to maintain confidentiality.
- Respond to internal queries regarding data access, ensuring authorized personnel can retrieve information securely and efficiently.
- Coordinate with IT or maintenance teams as needed to keep all data entry equipment/tools in optimal working condition.
Freelance Project Assistant (Project Based) at Freelance Project Assistant (2024-07 – 2024-10)
- Maintained and organized numerous office files
- Constantly updated the company's contact and mailing lists
- Compile, file, and maintain project documents, databases, and reports
- Prepare meeting agendas and take detailed minutes.
- Served as a liaison between managers and team members, sending updates, coordinating schedules, and keeping stakeholders informed.
- Monitor timelines, track milestones, and help identify potential issues or risks.
Quality Analysts / Operations Manager at Blaze Telemarketing Inc (2021-08 – 2024-12)
- Listening to calls and scores them against the criteria
- Provides constructive feedback and conducts coaching sessions to improve agent skills.
- Analyzes quality data to spot trends, issues and areas for improvement.
- Recommends changes to policies, procedures or training to enhance overall quality.
- Ensures adherence to company policies, procedures and industry regulations.
- Develop and implement strategies, improve workflows, monitor performance metrics (KPIs), and find ways to increase efficiency and reduce waste.
- Recruit, train, supervise, and mentor staff; handle high-level HR duties and foster a productive environment.
- Collaborate with other department heads and upper management to achieve organizational objective
Freelance VA for Real Estate Company (Project Based) at Freelance VA for Real Estate Company (2022-12 – 2023-12)
- Data entry, organizing files, bookkeeping, managing emails, and calendar management.
- Cold calling, lead qualification, follow-ups, creating buyer/seller lists, and managing lead data in CRMs.
- Acting as the first point of contact, handling inquiries, conducting satisfaction surveys, and scheduling viewings/meetings.
- Assisting with MLS entries, property research, and managing listing details
Quality Assurance Analyst at Strategic Professional Solutions (2022-03 – 2022-12)
- Listening to calls and scores them against the criteria
- Provides constructive feedback and conducts coaching sessions to improve agent skills.
- Analyzes quality data to spot trends, issues and areas for improvement.
- Recommends changes to policies, procedures or training to enhance overall quality.
- Ensures adherence to company policies, procedures and industry regulations.
Operations Support Associate at Offshore Outsource Operations (2017-01 – 2022-02)
- Perform clerical duties, manage records, schedule meetings, handle communications (emails, calls)
- Monitor daily workflows, coordinate activities between departments, ensure tasks meet goals.
- Gather, analyze, and visualize data to help with decision-making; create reports and dashboards.
- Address and resolve inquiries, errors and disruptions, often escalating complex cases.
- Liaise with internal teams, clients or external vendors to ensure smooth operation
Operations Support Associate at One World Connections (2014-03 – 2015-03)
- Perform clerical duties, manage records, schedule meetings, handle communications (emails, calls)
- Monitor daily workflows, coordinate activities between departments, ensure tasks meet goals.
- Gather, analyze, and visualize data to help with decision-making; create reports and dashboards.
- Address and resolve inquiries, errors and disruptions, often escalating complex cases.
- Liaise with internal teams, clients or external vendors to ensure smooth operation.
Grade 1 - Operator (Customer Service Rep for Telco Account) at Delegait International (2013-04 – 2013-10)
- Respond to inbound and outbound calls, emails, or live chats professionally and empathetically.
- Identify customer needs, troubleshoot technical or account problems, and provide effective solutions to ensure first-call resolution.
- Accurately document all customer interactions, complaints, and remedial actions in a CRM (Customer Relationship Management) system or ticketing software.
- Maintain a thorough understanding of the client's products, services, and policies to provide accurate information.
- Meet or exceed key performance indicators (KPIs) such as Average Handle Time (AHT), Customer Satisfaction (CSAT) scores, and quality assurance benchmarks.
- Route complex or unresolved issues to the appropriate department or higher-level support
Customer Service Representative - Online Shopping at Iventures (2012-08 – 2013-02)
- Respond to inbound and outbound calls, emails, or live chats professionally and empathetically.
- Identify customer needs, troubleshoot technical or account problems, and provide effective solutions to ensure first-call resolution.
- Accurately document all customer interactions, complaints, and remedial actions in a CRM (Customer Relationship Management) system or ticketing software.
- Maintain a thorough understanding of the client's products, services, and policies to provide accurate information.
- Meet or exceed key performance indicators (KPIs) such as Average Handle Time (AHT), Customer Satisfaction (CSAT) scores, and quality assurance benchmarks.
- Route complex or unresolved issues to the appropriate department or higher-level support
Quality Assurance Analysts at Spark Marketing and Research (2008-07 – 2012-08)
- Listening to calls and scores them against the criteria
- Provides constructive feedback and conducts coaching sessions to improve agent skills.
- Analyzes quality data to spot trends, issues and areas for improvement.
- Recommends changes to policies, procedures or training to enhance overall quality.
- Ensures adherence to company policies, procedures and industry regulations.
- Develop and implement strategies, improve workflows, monitor performance metrics (KPIs), and find ways to increase efficiency and reduce waste.
- Recruit, train, supervise, and mentor staff; handle high-level HR duties and foster a productive environment.
- Collaborate with other department heads and upper management to achieve organizational objective
Telesales Representative at Spark Marketing and Research (2007-07 – 2008-06)
- Make calls to prospects (cold calling) to introduce products/services, explain features, and persuade customers to buy.
- Ask questions to understand customer requirements and tailor solutions, focusing on value.
- Close sales, upsell related products, and secure contracts.
- Qualify leads for the field sales team, increasing their efficiency.
