Racquel Panzo

Virtual Assistant with 10+ years of experience in customer service, data management, and web research within technology-driven environments. Skilled in remote collaboration, administrative support, and maintaining high data accuracy. Experienced in tools such as Canva, Trello, and Slack. Dependable, detail-oriented, and able to work independently while meeting deadlines.

Customer Service Associate at LeadSmith LLC (2019-07 – 2025-04)

• Managed digital files and records, ensuring organized and efficient access
• Performed high-volume data entry with strong attention to detail and accuracy
• Conducted online research to support business operations and projects
• Coordinated tasks using digital tools in a remote work environment

Customer Service Associate at Digimarc Guardian (2014-02 – 2022-05)

• Monitored online content to identify unauthorized usage and security risks
• Prepared reports and maintained accurate documentation
• Supported content protection and compliance processes
• Collaborated with teams using online communication platforms

Web Analyst at eSoft Inc. (2009-04 – 2012-04)

• Analyzed and classified websites based on risk and relevance
• Identified phishing, malware, and fraudulent activities
• Documented findings and supported enforcement of security policies
• Conducted detailed web research and data organization

Bartender at Venue 108 Bar Grill and Restaurant (2005-07 – 2006-10)

• Delivered customer service in a fast-paced environment
• Managed inventory and maintained organized workspace
• Handled transactions and customer interactions professionally

Undergraduate in Hospitality/Tourism/Hotel Management – Abada College