Marjorie Tropa
Barista / Cashier
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About
Prepared consistent espresso-based, brewed & seasonal drinks following brand standards & recipes Operated & cleaned coffee equipment, grinders, POS system & handled accurate payments / cashier duties Greeted customers warmly, took orders, explained menu items & kept service areas spotlessly clean
Experience
Barista / Cashier - Tomoro Coffee - Makati City
(2026-02 - 2026-08)
- Prepared consistent espresso-based, brewed & seasonal drinks following brand standards & recipes
- Operated & cleaned coffee equipment, grinders, POS system & handled accurate payments / cashier duties
- Greeted customers warmly, took orders, explained menu items & kept service areas spotlessly clean
- Restocked supplies, organized workstations & supported smooth service during busy hours
Barista - Kapekapeby:LinyaLinya - Mandaluyong City
(2023-12 - 2025-01)
- Prepared consistent, high-quality espresso drinks, brewed coffee, teas & seasonal beverages
- Operated, cleaned & maintained professional espresso machines, grinders & all station equipment
- Greeted customers warmly, took accurate orders, explained menu items & suggested suitable drinks & pastries
- Maintained spotless work areas, counters & seating zones following strict hygiene & food-safety regulations
- Processed payments, restocked supplies & supported the team efficiently during busy periods
Customer Service Representative - Concentrix Corporation - Mandaluyong City
(2022-03 - 2023-11)
- Responded promptly & accurately to customer enquiries & concerns
- Provided clear product info, resolved service issues & ensured satisfaction
- Built strong skills: active listening, staying calm & composed, reliable multitasking
Assistant Baker - AP ACOSTA PATISSERIE - Pasig City
(2014-12 - 2022-02)
7+ years solid experience
- Prepared doughs, fillings, batters & finished products following recipes exactly; adjusted oven temps & baking times
- Operated mixers, ovens, proofers, scales & all bakery equipment safely & efficiently
- Checked product weights, freshness, appearance & minimized waste consistently
- Sanitized tools, surfaces & work areas constantly following health & safety standards
- Arranged products attractively, restocked displays & kept service areas neat
- Helped customers—taking orders, packing items, answering questions & processing exchanges politely
Education
Diploma - Professional Culinary Arts - Aleanza Institute One (2024-07 - 2025-07)
National Certificate Level II - Bread & Pastry Production NC II - LaSalle Greenhills TVET (2018-06 - 2019-03)
