Real Time Analyst
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I am an operations and logistics professional with several years of experience in retail management, customer operations, and logistics support. I started my career in retail, where I developed strong leadership, team management, and problem-solving skills as a Store Supervisor handling daily operations, inventory, staffing, and customer service.
I then transitioned into logistics and transportation operations with Uber Freight, where I worked as a COE Specialist supporting customers and carriers, ensuring smooth pickup and delivery processes, resolving operational issues, and maintaining service quality. I was later promoted to Real Time Analyst, where I currently manage call volumes, workforce scheduling, service level performance, attendance monitoring, and operational reporting. I also work closely with operations leaders to improve delivery processes and drive efficiency.
I am now looking for a remote logistics or operations role where I can apply my experience in operations management, process improvement, and logistics coordination while continuing to grow professionally and contribute to business success.
I have several years of experience in operations, customer service, retail management, and logistics support. I started my career in retail as a Barista at Starbucks, where I developed strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
I then moved into leadership roles as a Store Supervisor for Toys R Us and Sports Central, where I handled daily store operations, staff supervision, inventory management, scheduling, sales monitoring, and customer concern resolution. These roles helped me strengthen my leadership, decision-making, and operations management skills.
In 2021, I joined Uber Freight as a COE Specialist, where I supported customers and carriers by ensuring smooth pickup and delivery operations, resolving logistics issues, and maintaining service quality. I worked closely with transportation processes and helped make sure shipments were properly handled and serviced.
Because of my performance, I was promoted to Real Time Analyst, my current role, where I manage workforce operations such as call volume monitoring, attendance tracking, scheduling, service level performance, and operational reporting. I also collaborate with the operations team to improve processes, optimize delivery workflows, and support overall business efficiency.
Overall, my experience has given me a strong foundation in logistics operations, workforce management, process improvement, and team coordination, which I believe makes me a strong fit for remote operations and logistics roles.
