Mark Anthony Balog

Dynamic Branch Manager with over 13 years of comprehensive experience in managing water distribution operations (O&M for Pumping stations and water network and NRW Management) and infrastructure projects. Proficient in stakeholder management, project management, and technical operations within the water sector. Successfully led teams to achieve performance targets, including significant improvements in revenue and efficiency.

Skilled in data analysis and strategic planning, ensuring compliance and operational excellence. Ready to leverage unique expertise to enhance service delivery and drive business growth.

PRIMEWATER INFRASTRACTURES CORP. July 01, 2023 – Present

(BRANCH MANAGER)

Job Description:

 

• Leads the Branch Leadership Team in strategizing and developing tactical execution plans to achieve and surpass set performance targets encompassing Revenue, Billed Volume (BV), Non-Revenue Water (NRW), Collection, OPEX, and Customer Centricity.
• Managed diverse water-related infrastructure projects, including total pipe replacement, pipelaying and mainline extensions, installation of line boosters, construction of elevated water tanks and steel-bolted tanks, pump house construction, deep well drilling, transmission line pipelaying, and installation of distribution lines from wells. Also oversees the design, procurement, and installation of electro-mechanical components for pumping stations.
• Supervised daily troubleshooting and maintenance of pumping stations, addressing issues such as pump and motor breakdowns, VFD failures, generator malfunctions, and other related maintenance concerns.
• Oversaw emergency and planned network improvement projects, including emergency leak repairs, installation of appurtenances, and major leak repairs along highways and main roads.
• Conducted analyses, correlated, and interpreted water supply and pressure data and making recommendations for effective demand-based management.
• Managed plans, organized operations, controlled and monitored day-to-day branch activities, ensuring that targets are met and budget were adhered to while proactively managing risks.
• Evaluated existing systems and processes to drive compliance with customer centricity standards and targets set by the Company and Contract Monitoring Unit.
• Ensured effective management of relationships with stakeholders from government, private, and investing sectors within the branch.
• Laid down and executed management policies in alignment with organizational goals.
• Identified business impacts and provided solutions to complex issues involving interrelated business processes.

 

 

 

PRIMEWATER INFRASTRACTURES CORP. August 16, 2021 - June 30, 2023

(HEAD OF TECHNICAL DEPARTMENT)

Job Description:

• Over-all head of the operations and maintenance of the Technical Department for Silang Water District – Prmewater Silang Service Area. Management of all pumping stations and network improvement activities, management and reduction of NRW in the system.
• Vendor and contractor Management for all of technical activities and deliverables of the service area.
• Managed and controlled technical services for the assigned area, ensuring high-quality provision of water and wastewater services, aligned with company guidelines and approved budgets to meet business area targets.
• Evaluated and approved submitted designs and Billed of Quantities (BOQ) for project based on area needs
• Developed strategies for an efficient production schedule beneficial to both concessionaire and the company.
• Adapted, evaluated, and recommends upgrades or replacements of deep-well plant technology to enhance operational efficiency and safety.

· Oversaw numerous water-related infrastructure projects, including total pipe replacement, pipelaying and mainline extensions, installation of line boosters, construction of elevated water tanks and steel-bolted tanks, pump house construction, deep well drilling, transmission line pipelaying, and distribution lines installation. Managed the design, procurement, and installation of electro-mechanical components for pumping stations.

· Supervised daily troubleshooting and maintenance of pumping stations, addressing issues like pump and motor breakdowns, VFD failures, generator malfunctions, and other maintenance concerns.

· Oversaw emergency and planned network improvement activities, including urgent leak repairs, installation of appurtenances, and significant leak repairs along highways and main roads.

· Conducted analysis and interpretations of water supply and pressure data, offering recommendations for effective demand-based management in the assigned area.

• Organized, supervised and participated in data gathering and analysis for area activities, including leak localization, Step Testing, Water Adequacy Test (WAT), and Zero Pressure Test (ZPT), focusing on rectification of both physical and commercial losses.
• Coordinated and executed benchmarking activities, monitoring pressure, water supply, and water quality metrics.
• Managed maintenance programs for appurtenance through constant evaluation and monitoring process.
• Conducted inspections, evaluations, estimates, and provided recommendation approvals for water service connection applications, ensuring compliance with compliance standards.

· Responded promptly to incidents to maintain uninterrupted operations and ensure overall business continuity.

• Conducted Pre-Activity Review (PAR) and Post Activity Review (PAR) to develop and document best practices, and make recommendations for systems improvement
• Evaluated contractors completed work, ensured compliance with quality standards, conducted audits of assigned tasks, and provided recommendations for payment approval.

 

 

MANILA WATER COMPANY, INC. March 16, 2021 – August 16, 2021

(East Zone Business Operations Group)

(SENIOR TERRITORY MANAGER)

Job Description:

Operations and Maintenance Management

· Management of all water utility assets within the Business Zone and NRW Reduction initiatives for the area.

Area Operations Management

• Planned, controlled and monitored the day-to-day business zone operations and execution of strategic plans
• Defined, directed, and monitored programs to ensure optimum service delivery
• Integrated performance goals with budget and financial resources

Customer Account Management

• Managed relationships, information flow, business opportunities and customer satisfaction
• Customized solutions based on distinct customer needs and market segments.
• Translated process requirements to ensure quality implementation and servicing of accounts.
• Reviewed essential documents to support billing and collection processes.

Data Analytics & Interpretation

• Analyzed historical data to identify trends, inconsistencies, and areas for improvement.
• Presented and reported essential data findings and actionable recommendations.
• Skilled in probing to gather facts, especially when others may be reluctant to share detailed information.
• Supported significant conclusions with data-driven analysis.
• Reviewed and developed data collection and analysis protocols for HQ and Business Area use.

Demand Forecasting

• Identified and interpreted trends utilizing corporate, industry and economic data.
• Employed forecasting models, methodologies, and/or software to trend identification and interpretation.
• Maintained awareness of critical external factors, including environmental, industry, and economic trends impacting business operations.

Stakeholder Management

• Formulated strategies to proactively manage risk and ensure that threats and opportunity are effectively captured.
• Influenced stakeholders to align with group programs and overachieving strategies.
• Defined and tailored engagement and communication plans for each stakeholder.

 

 

 

MANILA WATER COMPANY, INC. August 1, 2019 – March 15, 2021

(East Zone Business Operations Group)

(CUSTOMER CASE MANAGER)

Job Description:

• Provided high-level administrative support and exceptional customer service, ensuring a positive experience for customers to address their concerns and complaints.
• Demonstrated sound decision-making abilities to deliver effective solutions to tasks and problems within established Service Lebel Agreements (SLAs)
• Served as quality assurance representative for contractors, ensuring their work aligned with company standards to provide the highest quality of customer service.
• Cultivated and nurtured relationships with customers and stakeholders in the area, ensuring every interaction generated measurable customer value.

 

 

MANILA WATER COMPANY, INC. November 16, 2012 – July 30, 2019

(Corporate Operations Department –

Network Operations)

(NETWORK UNIT MANAGER)

Job Description:

• Planned and executed projects and programs, NRW reduction initiatives and network master planning, in collaboration with the Business Zone Manager, addressing emerging needs such as demand-based management and other related activities.
• Managed and controlled technical services for the assigned business zone (BZ) and other BZs, ensuring high-quality provision of water and wastewater services to customers in alignment with company guidelines and approved budgets, achieving Business Area targets.
• Provided technical analysis and recommendations based on data gathered from BI, GIS, benchmarking, DMA activities and demand-based management techniques.
• Strategized resource allocation and logistical support for all technical activities within the business zone.
• Monitored and evaluated budgetary requirements for the technical needs of the BZ, including OPEX for Network Improvement Programs, Business Area Works, CAPEX activities and BZ projects ensuring cost-efficient management of budget.
• Acted as the Technical Representative of the company, coordinating with local authorities and other agencies within the Business Zone to address site concerns and implement solutions per company policies and procedures.
• Proposed, validated and monitored the annual budget for technical needs within the business zone including pipe and meter replacements, as well as materials and equipment.

· Managed various infrastructure projects, encompassing total pipe replacement, pipelaying and mainline extensions, installation of line boosters, construction of elevated water tanks and steel-bolted tanks, pump house construction, deep well drilling, transmission line pipelaying, and distribution line installations. Oversaw the design, procurement, and installation of electro-mechanical components for pumping stations.

· Supervised and monitored daily troubleshooting and maintenance of pumping stations, addressing issues such as pump and motor breakdowns, VFD (Variable Frequency Drive) failures, generator malfunctions, and related maintenance concerns.

· Oversaw emergency and planned network improvement activities and projects, including emergency leak repairs, installation of appurtenances, and major leak repairs on highways and main roads.

• Implemented and monitored maintenance of appurtenances and technical utilized by the Business Zone.
• Coached and evaluated performance of the Business Zone Unit Managers and service providers.

Polytechnic University of the Philippines - Manila

Bachelor of Science in Mechanical Engineering