Mark John Gastala

Detail-oriented Bachelor of Science in Office Administration graduate with a passion for digital records management, frontline customer service, and daily office operations. Seeking an administrative opportunity to leverage my technical proficiency in enterprise reporting systems, alongside strong interpersonal communication skills, to enhance organizational efficiency. Driven by a commitment to data integrity, cross-functional teamwork, and continuous professional growth.

Administrative & Front Desk Trainee (On-the-Job Training) - PhilHealth Local Health Insurance Office - Santiago City

(2026-02 - 2026-04)

• Processed end-to-end member registrations, record amendments, and premium payments while providing guidance on PhilHealth benefit packages and accreditation
• Educated and guided daily walk-in clients on benefit eligibility and PMRF processing, significantly enhancing frontline customer service delivery.
• Administered highly sensitive documentation and transmittal systems, strictly adhering to the Data Privacy Act to prevent unauthorized access and ensure total confidentiality.
• Streamlined the preliminary screening of medical claim forms, effectively reducing overall processing turnaround times and increasing departmental efficiency.
• Supported daily office operations by managing administrative workflows, maintaining professional communication with staff and clients, and demonstrating the ability to function efficiently under pressure.

Bachelor of Science - Office Administration - Quirino State University (2025 - 2026)