Penelope Pinaroc

Operations and Administrative Assistant with 2+ years of experience in business operations, customer service, documentation management, and e-commerce operations. BSBA graduate in Operations Management skilled in order processing, reporting, stakeholder communication, and process improvement.

Administrative Assistant at Pinaroc Dental Clinic (2023-10 – 2025-10)

• Managed financial records, receipts, tax documentation, and administrative reporting while maintaining accurate and organized records.
• Coordinated appointment scheduling and handled patient communications through phone, messaging platforms, and in-person inquiries.
• Maintained patient records and communication logs, functioning as a CRM by tracking appointments, follow-ups, and service history to support consistent patient relationship management.
• Supported daily clinic operations by responding to inquiries and streamlining administrative processes.

Administrative Intern at Land Bank of the Philippines (2022-03 – 2022-08)

• Digitized and audited 100+ client and loan records with zero data loss.
• Assisted with documentation verification, records management, and administrative reporting.
• Responded to client inquiries regarding loan documentation and payment status.

Graphic Designer & Content Manager at By The Penny / Faery Treats (2020-02 – 2022-07)

• Managed content calendars, project workflows, and stakeholder communications across two businesses.
• Coordinated deliverables, tracked project timelines, and maintained organized digital assets.
• Worked independently in a remote environment while managing multiple priorities and deadlines.

Makeup Artist & Beauty Educator at Self-employed (2019-03 – Present)

Freelance

• Managed client scheduling, bookings, consultations, and service delivery.
• Planned and facilitated makeup workshops and educational sessions.
• Maintained client relationships through professional communication and ongoing support.

Bachelor of Science in Business Administration in Operations Management – CAP College Foundation, Inc. (2021 – 2023)