Mark Kedo M. Hidalgo
Revenue, Customer Success & Operations Leader | B2B SaaS
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About
Revenue and customer success leader with 8+ years in B2B SaaS, driving growth across sales, operations, and client lifecycle management. Proven track record owning high-value portfolios, scaling $500K+ pipelines, and improving retention, adoption, and conversion (+22%). Experienced in leading teams, optimizing processes, and partnering cross-functionally to deliver measurable revenue impact and customer outcomes.
Experience
Business Growth Executive - Real Estate SaaS
(2025-07)
- Own and scale a $500K+ B2B pipeline, generating 40–50 qualified leads/month
- Drive 25% increase in platform adoption and engagement, improving retention and expansion
- Lead cross-functional initiatives with marketing to improve conversion rates by 15%
- Contribute to messaging, funnel optimization, and customer lifecycle improvements
Senior Sales Consultant | Customer Success - American Express
(2022-09 - 2025-04)
- Delivered 118% of revenue targets while strengthening customer retention and expansion outcomes
- Managed a portfolio of 150+ high-value clients, driving renewals, upsells, and long-term value
- Served as Interim Team Lead, coaching and improving team KPIs by 18%
- Partnered with marketing to increase lead-to-close conversion by 20%
Sales Representative | Acting Sales Manager (Operations & Coaching) - Concentrix
(2019-06 - 2022-05)
- Led and coached 15–20 sales agents, improving team conversion by 22%
- Managed daily operations, KPIs, and performance tracking as Acting Manager
- Trained new hires on consultative selling, CRM workflows, and process adherence
- Consistently exceeded B2B/B2C revenue and subscription targets
- Surpassed sales targets by 18–25% annually across multiple roles
- Increased SaaS adoption and retention by 25%
- Managed client portfolios with $5M+ revenue potential
- Improved team performance with +22% conversion and +18% KPI gains
Prep Cook, Host, Barista, Server, Server Assistant - ARAMARK | HYATT - United States of America
(2015 - 2017)
Internship
Education
Bachelor of Science - Hotel, Restaurant, and Institution Management - De La Salle College of Saint Benilde
