John Albert Balingbing

Customer-facing professional with 4+ years of experience across B2C and B2B roles, with a focus on lead generation, client engagement, and relationship management. Most recently worked as a Sales Account Manager handling B2B clients, supporting retention, account growth, and new opportunities. Experienced across the full customer lifecycle from prospecting and qualification to post-sale support.

Comfortable in KPI-driven environments and managing high-volume interactions while maintaining quality. Most roles have been remote, supporting US-based clients in offshore or independent contractor setups. Able to work independently and deliver results after a short ramp-up period, typically within one to two months.

Currently building on hands-on experience in prospecting, client engagement, and account management to transition further into SDR, BDR, and Customer Success roles, with performance reaching levels comparable to tenured team members early on in B2B.

Sales Account Manager at Ingredients Online (2025-03 – 2026-04)

• Managed B2B client relationships across food, nutraceutical, beverage, and personal care industries
• Generated opportunities through inbound leads and outbound prospecting
• Engaged decision-makers to understand needs and provide tailored solutions
• Balanced revenue generation with retention through consistent follow-ups
• Handled pricing discussions and supported deal progression
• Managed pipeline and activities using HubSpot CRM
• Collaborated with internal teams to ensure smooth execution
• Worked cross-functionally to align client needs with operations
• Reached performance levels comparable to tenured peers within a short ramp period
• Recognized for consistency, onboarding support, and client retention

Sales and Lead Generation Specialist at Transparent BPO (2024-02 – 2024-08)

• Conducted high-volume inbound and outbound prospecting for US healthcare accounts
• Qualified leads through discovery and needs assessment
• Managed pipeline progression and maintained CRM accuracy
• Adjusted communication approach based on customer type
• Supported sales teams with qualified opportunities
• Assisted new hires during ramp-up by explaining workflows and processes

Medical Records Specialist at AJT Diabetic Inc. (2022-01 – 2022-11)

• Communicated with patients and healthcare providers via inbound and outbound channels
• Verified and processed documentation with strong attention to accuracy
• Ensured compliance with HIPAA regulations and internal policies
• Assisted patients with process understanding and issue resolution
• Managed high-volume records while maintaining confidentiality
• Applied a consultative approach when handling concerns
• Supported onboarding by guiding new hires on workflows and compliance

Sales Representative (Non-Voice) at Hatchery Outsourcing Co. (2020-01 – 2021-02)

• Supported sales through chat and email outreach
• Conducted research and identified potential leads
• Assisted in lead generation and campaign support
• Adapted to different campaigns and business needs