Mark Rey Baylon

Detail-oriented and reliable Industrial Engineering graduate with hands-on experience as a Human Resources Intern and Customer Service Representative. Skilled in HR documentation, employee records management, internal coordination, and administrative support. Proficient in Microsoft Office and known for strong communication, accuracy, and organizational skills. Seeking an entry-level HR or administrative role where I can contribute to efficient operations and continuous improvement.

Non-medical Allied | Data Entry - Shearwater Health

(2025-02)

• Reviews and verifies patient information using Galileo, MSPRP, and Power Lookup systems to ensure accuracy of records and reports.
• Contacts providers or patients when needed to confirm Medicare beneficiary information.
• Performs data entry and administrative tasks while following client guidelines and procedures.
• Tracks completed tasks and reports using Microsoft Excel.
• Maintains accuracy and attention to detail in processing patient-related information.

Human Resources Intern - FlexisourceIT

(2025-06 - 2025-08)

• Supported the performance evaluation process by assisting with tracking audit records, updating evaluation forms, and following up on missing documentation.
• Helped migrate employee records from Google Drive to SharePoint, ensuring proper file naming, organization, and linking to a centralized tracker.
• Provided general administrative assistance, including responding to internal queries, monitoring document completion, and maintaining accurate data entry.
• Assisted in the drafting, formatting, and organizing of HR policies and internal documentation, ensuring files were up-to-date and properly stored.

Data Entry - Yammin's Global Corp

(2024-04 - 2025-05)

• Proactively engaged with potential customers to promote and sell company products, building strong client relationships.
• Collected and accurately recorded customer information, maintaining organized data using Excel for tracking and reporting purposes.

Customer Service Representative - Masterpiece Group Company

(2023-01 - 2024-03)

• Assisted customers with inquiries related to defective products, returns, warranties, refunds, product registration, replacements, pricing, delivery times, order processing, and order status.
• Resolved customer concerns and inquiries efficiently, maintaining a high first-call resolution rate and ensuring a positive customer experience.
• Delivered prompt and professional support, demonstrating a strong commitment to customer satisfaction and service excellence.

Bachelor of Science - Industrial Engineering - Bulacan State University (2025-10)