Josiane Kamayou

Dear Recruitment Department,I hope this email finds you well. I am writing to express my sincere interest in applying for French bilingual customer service representative at your esteemed company.I firmly believe that my qualifications and experiences align perfectly with the needs. I am confident that my skills, enthusiasm, and dedication make me an ideal candidate to contribute to your organization's success.To provide you with a comprehensive overview of my capabilities, It highlight my educational background, professional experience, and relevant achievements, which I believe demonstrate my aptitude for this position.I would be grateful for the opportunity to discuss my application further and provide any additional information that may be required.

Thank you for considering my application. I look forward to the possibility of being selected for the position and the chance to contribute to your company's continued success.

October 2024 – December 2024: French bilingual customer service representative & Sales at DIPH Philippines ➢ Build, develop, and manage a client portfolio, maintain strong relationships with new and existing clients to identify new business opportunities ➢ Generate leads, conduct outreach, and engage potential customers through calls, emails, and in-person meet to present tailored solutions ➢ Present our products or services to clients and clearly articulate their value to close sales and secure long-term contracts ➢ collaborate with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback ➢ keep accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information ➢ Stay informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge December 2021 – November 2022: French bilingual customer service representative & Sales at Intelassist Philippines ➢ Provide quality voice support and respond to clients issues and concern in a professional and courteous manner ➢ Insure customers inquiries and answered in an efficient and timely manner, maintaining compliance with company standards ➢ Navigate through multiple data entry systems and other relevant application, tools, and resources while speaking with customers ➢ Learn and acquire necessary skills, products, and systems knowledge to assess customers need and promotes products with service tailored to customer’s need ➢ Go the extra mile to engage customers August 2012 – April 2015: French bilingual customer service representative & Sales at YooMee Cameroon ➢ Supported customer via phone calls, emails, and voicemail ➢ Establish new customer accounts, recording account information on written forms or digitally ➢ Answer any questions the customer may have about available products and services ➢ Listen to customer concerns and complaints with the goal of identifying the causes of the problem ➢ Reset password and update some applications via remote control ➢ Create a ticket after each call via Service Now ➢ Outbound calls to clients in orders to troubleshoot over the phones Running reports to analyses common complaints and issues. ➢ Refer advanced cases to management for resolution, providing background information as necessary ➢ Maintain and regularly update financial account information using computer software programs ➢ Anticipate customer needs, following up with previous customers to offer reorders or additional services

I hold a master's degree in biology from university of Douala . Then completed internships at several local centers.