Marnelle Pelayo

Highly organized Administrative Professional with over 10 years of experience providing administrative, operational, and customer support across retail, aviation, and corporate environments. Proven ability to manage office operations, maintain accurate records, coordinate schedules, prepare reports, and support cross-functional teams in fast-paced workplaces. Skilled in document management, data entry, customer communication, and process improvement with strong attention to detail, confidentiality, and organizational excellence.

Administrative Officer - D2MC Variety Store - Pampanga

(2020)

• Prepare reports, organize documentation, and maintain operational records.
• Handle customer inquiries through phone, email, and social media.
• Manage company social media pages and Meta Ads campaigns to support business visibility.
• Support procurement activities, inventory documentation, and other administrative functions as required.

Senior Airport Service Agent - Emirates Airlines - Dubai, UAE

(2015 - 2020)

• Delivered exceptional customer service to thousands of international passengers.
• Guided customers through check-in, boarding, and travel documentation requirements.
• Worked closely with multiple departments to ensure a smooth customer experience.
• Built trust with customers through clear communication and proactive assistance.

Receptionist - Samsung Engineering - Abu Dhabi, UAE

(2014 - 2015)

• Managed front desk operations and served as the first point of contact for clients, visitors, and employees.
• Coordinated executive calendars, appointments, meetings, and conference room schedules.
• Handled incoming calls, emails, and business correspondence with professionalism and confidentiality.
• Assisted multiple departments with administrative coordination, document preparation, and office support.

Bachelor of Science - Tourism - Lyceum of the Philippines University Batangas (2008 - 2008)