Marwel Buagas
IT Professional and Customer Operations Specialist
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About
A highly analytical IT Professional and Customer Operations Specialist recognized for maximizing client satisfaction, mitigating operational risks, and streamlining digital transactions. Combines an academic foundation in Information Technology with a versatile track record in high-volume, secure order processing and large-scale online community moderation. Strictly certified in corporate safety protocols (SO2/COSH), offering a rare blend of technical acumen, risk awareness, and high-performance cross-functional communication to drive operational team excellence.
Experience
Order Processing Specialist at Fiserv (Present)
- Systematically verified and executed high-volume customer financial transactions with absolute accuracy, maintaining rigorous adherence to global corporate security and regulatory compliance standards.
- Enhanced operational workflows by resolving complex transaction inquiries, proactively minimizing friction to deliver top-tier remote client experiences.
Operations & Chat Support Specialist at Online Gaming Platform Community (Present)
- Command active real-time chat operations, resolving critical account, technical, and gameplay disruptions for an expansive digital user base.
- Enforced community guidelines and trust protocols to protect the digital ecosystem from bad actors, cultivating high user retention and platform engagement.
Education
Bachelor of Science in Information Technology – Bohol Northern Star College
Senior High School in Computer Systems Servicing (Hardware Services) – Bohol NorthEastern Education Foundation
Junior High School – Bohol NorthEastern Education Foundation
