Mary Rose Oronce

Detail-oriented AI Operations and Data Annotation Assistant with 12 years of combined experience in customer service, administrative operations, logistics, data handling, and business support. Hands-on experience in voice data recording, annotation, validation, and quality review, with a strong ability to follow project guidelines and maintain accuracy.

Trained Virtual

Assistant with practical skills in data entry, internet research, Google Workspace, Microsoft Office, CRM/data management, and digital workflows. Seeking remote, non-voice opportunities in AI operations, data annotation, AI content evaluation, data quality, and administrative AI support.

Recorder / Annotator (Part-Time) - Reading Forward PH

(2026-04 - 2026-06)

• Recorded and reviewed voice data according to project-specific guidelines and requirements.
• Performed accurate annotation and validation to support high-quality data outputs.
• Reviewed assigned data carefully and maintained consistency with project standards.
• Met project deadlines while handling confidential information professionally.

Front Desk Clerk - Globe Care Enterprise (MoTech Sta. Rosa) / VCA Auto Kings Corporation

(2017-08 - 2026-03)

• Managed customer inquiries, appointments, service records, and administrative documentation in a fast-paced automotive business environment.
• Maintained accurate customer databases, records, invoices, and daily transaction information.
• Processed payments, prepared reports, monitored records, and balanced daily transactions according to company procedures.
• Coordinated schedules between customers, mechanics, and service advisers to support efficient daily operations.
• Handled customer concerns professionally and maintained accurate information while multitasking across administrative tasks.
• Monitored automotive parts and tire inventory, encoded invoices, and supported sales and reporting activities.

Teller / Customer Service Representative - JDS Remittance & Services (Global Pinoy Remittance & Services)

(2014-02 - 2017-07)

• Processed domestic and international remittance transactions accurately and efficiently.
• Verified client information, transaction details, and payment records to minimize errors and discrepancies.
• Handled bills payment, cash, card, and electronic payment transactions with accuracy and accountability.
• Maintained daily transaction logs, receipts, and financial records.
• Assisted customers with local and international airline ticket booking, rebooking, and related inquiries.

Teller / Customer Service Representative - RCL Pack & Go (2GO Express / FedEx)

(2014-02 - 2017-07)

• Assisted customers with shipment inquiries, booking, tracking, and delivery concerns.
• Processed domestic and international shipments with accurate documentation and labeling.
• Provided rate quotations, payment processing, and billing support.
• Maintained accurate records of transactions, waybills, and customer interactions.
• Coordinated with operations teams and couriers to support timely shipment pickup and delivery.

High School Graduate - Balibago National High School (2004 - 2009)