Marycris Suladay

Detail-oriented Journalism graduate with experience in customer service, content writing, social media, administrative support, and scriptwriting. Skilled in written communication, editing, and client relations through internship and CSR experience.

INTERNSHIP - Center for Language Learning and Research - Indang, Cavite

(2025-08 - 2025-09)

• Scheduled meetings for the supervisors and created Google Forms to track the designated task that needs to be done.
• Wrote engaging social media captions and articles that promoted the Center for Language Learning and Research.
• Drafted the minutes of the meeting and managed clerical tasks including document scanning and photocopying.

Customer Service Representative (Voice, Non-voice) - CALL CENTER AGENT LZN. - Lumina, Imus

(2024-12 - 2025-05)

• Resolved 40–50 customer inquiries and social media partnerships daily through phone, email, and live chat while maintaining a 95% customer satisfaction rating.
• Managed different accounts transactions while maintaining the privacy of the customers, ensuring the protocols of the company.
• Maintained professional and friendly relationships with customers at all times, receiving 95% positive feedback.

Bachelor of Arts - Journalism; With units in International Studies - CAVITE STATE UNIVERSITY MAIN CAMPUS- INDANG (2022 - 2026)

Humanities and Social Science - LUIS Y FERRER JR. SENIOR HIGH SCHOOL (2020 - 2022)