Thomas Morfe

Resolved assigned tickets to provide hardware and software support for government employees. Assisted in the installation, configuration, and troubleshooting of Avaya phones, scanners, printers, and wireless access points. Installed company system applications on laptops for employees.

IT Internship - Department of Budget and Management - ICTSS, Infrastructure Division

(2026-01 - 2026-04)

• Resolved assigned tickets to provide hardware and software support for government employees.
• Assisted in the installation, configuration, and troubleshooting of Avaya phones, scanners, printers, and wireless access points.
• Installed company system applications on laptops for employees.
• Supported lan cable management, basic network troubleshooting, configuration of IP address helping reduce system downtime.
• Documented troubleshooting, system issues, and resolutions to ensure accurate reporting and efficient issue tracking.
• Handled technical needs for company events, making sure projectors and audio equipment is working perfectly.

Bachelor of Science in Information and Technology - System Engineering - Colegio de San Juan de Letran, Manila (2022 - 2026)

Senior High School - STEM Strand - University of Perpetual Help System Dalta, Las Pinas (2017 - 2019)