Mau Lal

Highly organized and proactive Virtual Assistant with 20+ years of professional experience, including 10+ years of remote support for U.S. and international organizations. Proven expertise in streamlining operations, managing complex cross-timezone workflows, and coordinating international logistics. Known for attention to detail, reliability, and ability to anticipate organizational needs. Fluent in managing both strategic administrative functions and hands-on operational execution.

Administrative Support & Logistics Assistant at Alpine Corporation (2020-01 – 2026-12)

• Managed drop-ship and warehouse order processing through Lingo OMS/ERP systems
• Maintained high fulfillment accuracy across multiple locations and international suppliers.
• Coordinated restocking and supply movement with suppliers, warehouses, and freight forwarders.
• Generated shipping documentation and tracked delivery status for transparency and accountability.
• Maintained digital trackers and status reports used by operations and sales teams for daily decision-making.

Executive Assistant at Raso Solutions Inc. (2019-01 – 2020-12)

• Managed executive calendars, virtual meetings, and expense reporting via Microsoft 365 and Teams.
• Supported remote onboarding processes and streamlined administrative workflows to enable effective cross-timezone coordination.

Account & Logistics Officer at Janty Technology Group Ltd. (2012-01 – 2018-12)

• Managed client accounts while ensuring efficient and accurate order processing
• Managed international logistics operations and production scheduling with supplier contacts across China and Europe.
• Negotiated pricing and payment terms with vendors, achieving cost reductions while maintaining strong partnership relationships.
• Coordinated pre-production and production orders with vendors.
• Collaborated with cross-functional teams to deliver projects on time and meet critical deadlines.
• Tracked order progress, troubleshoot any issues that may create a variance and ensure all relevant project information is properly documented and closed out so that projects are completed on time and within budget.

Accounts & Customer Service Manager at Asian Link Designs, Inc. (2007-01 – 2012-12)

• Served as the primary point of contact for customer accounts, managing the full lifecycle from initial inquiry through delivery and after-sales support.
• Prepared and issued accurate customer reports and invoices in a timely manner
• Handled client inquiries, order updates, change requests, and escalations professionally and promptly
• Supported the CEO during client factory visits to review item status, production progress, and finished goods
• Managed and monitored CAD operators' output to ensure design files, technical drawings, and production-ready documents were accurate, complete, and delivered on schedule
• Collaborated closely with warehouse and shipping teams to plan and track order fulfilment.
• Maintained accurate records of client communications and orders
• Supported internal reporting on account activity and service performance
• Travelled as required to client sites, showrooms, project locations

Senior Travel Desk Assistant at Bigfoot Global Solutions Inc. (2005-01 – 2006-12)

• Coordinated corporate travel arrangements and VIP guest services.
• Managed international shipments to Hong Kong and Singapore.

Administrative Assistant at ADB – South Pacific Sub-Regional Office (2004-01 – 2005-12)

• Supported office operations including reception, document preparation, and executive scheduling.

Customer Service and Data Entry Roles at Various Companies (1998-01 – 2003-12)

• Data entry, customer service, and administrative support across healthcare (Diagnostic Medlab), banking (Bank of NZ), and corporate sectors (EDS NZ Ltd, Drake/Kelly Services).

Bachelor of Science in Business Administration – University of San Carlos

Junior Secretarial Course – University of San Carlos