Administrative Support & Logistics Assistant at Alpine Corporation (2020-01 – 2026-12)
- Managed drop-ship and warehouse order processing through Lingo OMS/ERP systems
- Maintained high fulfillment accuracy across multiple locations and international suppliers.
- Coordinated restocking and supply movement with suppliers, warehouses, and freight forwarders.
- Generated shipping documentation and tracked delivery status for transparency and accountability.
- Maintained digital trackers and status reports used by operations and sales teams for daily decision-making.
Executive Assistant at Raso Solutions Inc. (2019-01 – 2020-12)
- Managed executive calendars, virtual meetings, and expense reporting via Microsoft 365 and Teams.
- Supported remote onboarding processes and streamlined administrative workflows to enable effective cross-timezone coordination.
Account & Logistics Officer at Janty Technology Group Ltd. (2012-01 – 2018-12)
- Managed client accounts while ensuring efficient and accurate order processing
- Managed international logistics operations and production scheduling with supplier contacts across China and Europe.
- Negotiated pricing and payment terms with vendors, achieving cost reductions while maintaining strong partnership relationships.
- Coordinated pre-production and production orders with vendors.
- Collaborated with cross-functional teams to deliver projects on time and meet critical deadlines.
- Tracked order progress, troubleshoot any issues that may create a variance and ensure all relevant project information is properly documented and closed out so that projects are completed on time and within budget.
Accounts & Customer Service Manager at Asian Link Designs, Inc. (2007-01 – 2012-12)
- Served as the primary point of contact for customer accounts, managing the full lifecycle from initial inquiry through delivery and after-sales support.
- Prepared and issued accurate customer reports and invoices in a timely manner
- Handled client inquiries, order updates, change requests, and escalations professionally and promptly
- Supported the CEO during client factory visits to review item status, production progress, and finished goods
- Managed and monitored CAD operators' output to ensure design files, technical drawings, and production-ready documents were accurate, complete, and delivered on schedule
- Collaborated closely with warehouse and shipping teams to plan and track order fulfilment.
- Maintained accurate records of client communications and orders
- Supported internal reporting on account activity and service performance
- Travelled as required to client sites, showrooms, project locations
Senior Travel Desk Assistant at Bigfoot Global Solutions Inc. (2005-01 – 2006-12)
- Coordinated corporate travel arrangements and VIP guest services.
- Managed international shipments to Hong Kong and Singapore.
Administrative Assistant at ADB – South Pacific Sub-Regional Office (2004-01 – 2005-12)
- Supported office operations including reception, document preparation, and executive scheduling.
Customer Service and Data Entry Roles at Various Companies (1998-01 – 2003-12)
- Data entry, customer service, and administrative support across healthcare (Diagnostic Medlab), banking (Bank of NZ), and corporate sectors (EDS NZ Ltd, Drake/Kelly Services).
