Nashralyn Alkaris

Highly organized and detail-oriented Virtual Assistant with over 10 years of experience in administrative support, customer service, and e-commerce operations. Adept at managing emails, scheduling, CRM tools, and client communications. Proven ability to work independently, streamline workflows, and provide exceptional virtual support to clients worldwide.

VIRTUAL ASSISTANT at UNLEASH YOUR TEAM (2020-01 – Present)

• Provided full virtual administrative support to insurance and business clients.
• Managed emails, calendars, and client communications.
• Handled inbound/outbound calls, live chats, and CRM updates.
• Supported team operations with data entry and reporting.

E-COMMERCE SUPPORT at CHANNEL BPO (2015-01 – 2020-12)

• Assisted customers with order processing, product inquiries, and returns.
• Managed inventory updates and data entry tasks for online platforms.
• Handled chat and email support for e-commerce clients (Amazon, Shopify).
• Coordinated with internal teams to resolve service issues and ensure customer satisfaction.
• Maintained accurate records and reports using Google Sheets and CRM systems.

BACHELOR OF ELEMENTARY EDUCATION in Elementary Education – WESTERN MINDANAO STATE UNIVERSITY (2009-01 – 2013-12)