May Ann Elizalde

Retail professional with 8 years of leadership experience in store operations, team management, sales performance, and customer service. Experienced in managing large teams, supporting new store openings, and maintaining high operational standards. Proven ability to lead people, develop future leaders, and drive business results. Skilled in workforce planning, inventory management, staff development, and creating a positive customer experience.

Store Manager at UNIQLO Philippines (Fast Retailing Philippines, Inc.) (2012-01 – 2020-12)

Career Progression

Sales Associate (2012),

Team Leader (2013-2016),

UMC – UNIQLO Manager Candidate (2016-2017),

Assistant Store Manager (2017-2019),

Store Manager (2019-2020)

• Managed overall store operations, ensuring excellent customer service, productivity, and sales performance.
• Led and developed a team of up to 100 employees, creating a positive and high-performing work environment.
• Supported the successful opening of five (5) new UNIQLO stores, including store setup, manpower planning, staff training, operational readiness, and launch execution.
• Handled recruitment, training, coaching, and performance management to build strong and capable store teams.
• Trained, coached, and developed supervisors, managers, and manager candidates to prepare them for leadership roles.
• Created and implemented training plans with clear KPIs to improve team performance and business results.
• Prepared daily, weekly, and monthly staff schedules, ensuring proper manpower coverage during peak seasons and major sales events.
• Monitored store performance and executed action plans to achieve sales, productivity, and profitability targets.
• Managed inventory, visual merchandising, store standards, and stock availability to support business growth.
• Handled recruitment, onboarding, performance reviews, and employee development.
• Worked closely with General Manager, Area Managers and support teams to execute company initiatives and achieve business goals.

E-Commerce Account Manager at Chumting Trading Corporation (2022-01 – 2024-12)

Managed daily operations across Shopee, Lazada, and TikTok Shop.

• Handled product listing, inventory management, pricing, and online customer service.
• Monitored store performance and supported sales growth through effective online store management.
• Coordinated with different teams to ensure smooth order fulfillment and customer satisfaction.

Virtual Assistant at Vanta US (2024-01 – Present)

• Managed daily operations of a Shopify-based e-commerce business.
• Led and supervised a team of more than 20 members.
• Handled customer support, order processing, and administrative tasks.
• Assisted clients with business operations and process improvements.

Practical Nursing in Nursing – St. Augustine School of Nursing (2009-01 – 2011-12)