May-Ann Ongue

Detail-oriented Virtual Assistant with a background in customer service, legal administrative support, and the Australian mortgage industry. Experienced in assisting mortgage brokers with loan application processing, document collection, client communication, lender coordination, and compliance-related tasks. Previously supported a family law firm with scheduling, document preparation, and client communication.

Former Duty

Manager and Executive Service Desk professional: A-List Awardee (2022). Fluent in English, Cebuano, and Filipino, with a proven ability to work independently and efficiently in fast-paced environments.

Operations - Accenture Inc.

(2018-01 - 2024-12)

Mainly provide functional and/or technical support for resolution of customer and client problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

Client Support Officer - Shanahan Family Law - VA Platinum

(2019-11 - 2025-07)

As a Virtual Assistant for a family law firm, I provide administrative and operational support to solicitors, ensuring smooth day-to-day workflow. My responsibilities include managing client communications, scheduling appointments, preparing legal documents and organizing case files to ensure efficiency, accuracy, and confidentiality in all support duties.

Mortgage Loan Officer - M Finance - VA Platinum

(2023-07 - 2025-01)

Experienced Mortgage Loan Officer/Broker's Assistant with knowledge of the Australian mortgage industry, supporting loan application processing, client communication, document collection, lender coordination, and compliance requirements. Skilled in assisting brokers with loan submissions, tracking application progress, preparing supporting documents and delivering efficient customer service to help clients through the home loan process.

Bachelor of Science - Psychology - University of San Carlos- Talamban Campus (2013-01 - 2016-12)

Diploma - International Culinary Arts - The Academy For International Culinary Arts (2017-01 - 2018-12)

Secondary Education - Colegio de la Inmaculada Concepcion- Cebu (2009-01 - 2013-12)

Elementary Education - Samantabhadra Institute of Cebu Banilad (2003-01 - 2009-12)