May Anne Ortuoste
Public Administration Professional | Branch Management & Microfinance Operations
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About
A dedicated and results-driven Public Administration graduate with over seven years of combined experience in branch management, microfinance operations, and administrative compliance. Proven track record in overseeing daily business operations, managing financial transactions, and leading small teams. Equipped with up-to-date certifications in AML/CTF compliance and occupational safety.
Seeking to leverage strong organizational, analytical, and interpersonal skills to contribute to a dynamic organizational environment.
Experience
Officer In-charge at Dalton Pawnshop Jewelry Inc. (2021-07 – 2026-06)
- Managed overall daily branch operations, ensuring strict compliance with company policies and financial regulations.
- Handled high-value transactions, inventory management of jewelry/pawned items, and accurate daily financial reporting.
- Provided excellent customer service and resolved client inquiries and disputes effectively.
Account Officer at CARD INC. (A Microfinance NGO) (2019-04 – 2021-05)
- Conducted community outreach, client background verification, and assessment for microfinance loan applicants.
- Managed a portfolio of accounts, ensuring timely collections and maintaining low non-performing loan ratios.
- Built and maintained strong relationships with community members and stakeholders to promote financial literacy.
On-the-Job Training Internship at Bureau on Cultural Heritage - ARMM, Office of the Regional Governor (2018-02 – 2018-04)
Education
Bachelor of Science in Public Administration – Cotabato City State Polytechnic College (2018)
Secondary Education – Notre Dame Village National High School (2014)
Primary Education – Kusiong Elementary School (2010)
