Maylyn Tamayo

Dedicated and detail-oriented Operations, Recruitment, and administrative professional with over 10 years of experience in talent coordination, candidate evaluation, customer success, and operational support. Skilled in reviewing applications, coordinating interviews, managing documentation, maintaining accurate records, and ensuring efficient workflow execution. Strong background in Google Workspace, Microsoft Office, spreadsheet reporting, CRM platforms, and stakeholder communication.

Recently completed professional training in Freight and Logistics Virtual Assistance, including transportation management systems (TMS), shipment documentation, load board research, track and trace, and freight operations. A fast learner with excellent organizational skills, committed to delivering accurate, process-driven, and dependable operational support.

Operations & Recruitment Coordinator at Truecare GmbH (2026-01 – 2026-04)

• Led and supervised a team responsible for managing the complete talent onboarding and support process.
• Reviewed applicant profiles, supporting documents, language qualifications, and assessment results to determine candidate readiness.
• Evaluated candidate performance using established criteria and recommended appropriate next steps.
• Coordinated interviews, language assessments, examinations, onboarding schedules, and stakeholder communications.
• Managed email correspondence regarding assessments, interview schedules, onboarding updates, and program progress.
• Oversaw more than 80 active talents simultaneously while ensuring timely progression through recruitment and onboarding stages.
• Maintained accurate operational records using Monday.com, Google Sheets, and internal databases.
• Conducted quality assurance reviews to ensure data accuracy and compliance with company standards.
• Prepared weekly operational reports for senior management, highlighting progress, risks, pending actions, and recommendations.
• Collaborated with cross-functional teams to resolve operational issues and improve candidate experience.
• Trained and coached Customer Success Managers on evaluation standards, documentation, and communication best practices.
• Identified workflow bottlenecks and implemented process improvements that increased operational efficiency.

Recruitment Operations Specialist | Customer Success Team Leader at Truecare GmbH (2025-03 – 2025-12)

• Managed operational support for more than 700 students across multiple academic programs.
• Reviewed applications, enrollment documents, and student records for completeness and compliance.
• Coordinated interviews, assessments, class placements, and onboarding activities.
• Evaluated student readiness based on academic and language assessment criteria.
• Communicated professionally with students, partner agencies, and internal departments through email, virtual meetings, and messaging platforms.
• Managed multiple student batches while ensuring compliance with timelines and program requirements.
• Maintained highly accurate operational records using Google Sheets and internal databases.
• Prepared weekly reports on attendance, student progress, pending actions, and intervention recommendations.
• Issued attendance reminders, counseling notices, and follow-up communications.
• Collaborated with academic, finance, and operations teams to resolve administrative concerns.
• Trained new team members on standard operating procedures and documentation standards.
• Recommended workflow improvements that enhanced tracking accuracy and team productivity.

Language Department Head at Truecare GMBH (2021-03 – 2025-02)

• Directed all operations within the Language Department, from student enrollment to deployment.
• Maintained accurate reporting and data integrity while coordinating closely with the school head and other departments.
• Oversaw a multidisciplinary team, ensuring effective delivery of language programs and alignment of departmental objectives.
• Led the language team in weekly meetings to ensure that all backlogs with the partner school were resolved.
• Spearheaded the creation and alignment of program timelines to meet the needs of multiple stakeholders.
• Documented meeting minutes and tracked action items to completion.
• Supported managers with all their inquiries and made sure that all concerns and issues were solved timely.
• Proactively resolves future issues to ensure a streamlined process, especially with class scheduling and student delegation.
• Maintained the highest level of confidentiality and discretion with sensitive company information and executive communications.
• Served as a primary point of contact, liaising professionally with internal and external stakeholders.
• Managed and reconciled attendances of students for every level, ensuring compliance with company policies and timely payout of allowances.
• Streamlined the room booking process for external managers whenever they visit the local office.

Teacher at Jarmmeth College (2013-05 – 2020-03)

• Delivered core academic instruction and fostered the emotional and social development of young learners.
• Developed and maintained a positive and engaging classroom environment tailored to individual student needs.

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