Mall Admin Supervisor - Robinsons Land Corporation - Lipa
(2024-01)
Highly organized and results-driven professional managing mall administration and operations.
- Manage daily housekeeping operations to ensure the cleanliness, orderliness, and safety of all mall facilities.
- Conduct regular facility inspections to verify compliance with housekeeping, safety, and operational standards.
- Identify maintenance requirements, supervise repair works, and recommend replacement of defective equipment and fixtures.
- Coordinate with various departments to address maintenance, repair, and facility-related concerns.
- Monitor housekeeping personnel performance to ensure consistent delivery of quality services.
- Oversee the availability, inventory, and proper utilization of housekeeping tools, equipment, and materials.
- Serve as the designated Safety Officer and ensure compliance with applicable occupational safety and health laws, regulations, and company policies.
- Conduct regular workplace safety inspections and hazard assessments to identify and mitigate potential risks.
- Implement and monitor safety programs, emergency preparedness plans, and accident prevention initiatives.
- Conduct House Rules Orientation for tenants and Safety Orientation for tenant employees and contractors.
- Monitor contractors' and tenants' compliance with mall safety policies, permit requirements, and safe work practices.
- Investigate accidents, incidents, and near-miss events, recommend corrective actions, and prepare required reports.
- Coordinate emergency response activities, fire drills, and safety awareness programs with relevant departments and government agencies.
- Ensure the availability, inspection, and proper use of safety equipment and emergency facilities.
- Manage procurement activities, including the ordering, receiving, and releasing of mall purchases.
- Create Purchase Requisitions (PR) and Service Orders (SO) through SAP for operational requirements.
- Monitor inventory levels and ensure proper utilization of operational supplies and assets.
- Process Miscellaneous Billing Advice (MBA), prepare administrative and operational reports, and monitor contracts and licenses.
- Handle Third-Party Manpower (TPM) billings and process payments through eRFP (Electronic Request for Payment).
- Monitor and control TPM budgets, including manpower costs and operational supplies.
- Assist in preparing the annual operating budget through cost analyses and financial projections.
- Draft memorandums related to budget approvals, penalties, administrative concerns, and official correspondence with internal and external stakeholders.
- Evaluate third-party manpower performance and ensure compliance with service level agreements (SLAs).
- Manage contractor deployment, scheduling, work assignments, and performance monitoring.
- Coordinate with service providers to ensure operational efficiency and compliance with company standards.
- Serve as the Business Process Expert (BPE) for SAP S/4HANA.
- Provide SAP training to end users and act as the system focal person for the Administration Department.
- Support process improvements and ensure compliance with SAP operational procedures.
- Address tenants' operational concerns while ensuring compliance with mall policies and procedures.
- Coordinate with tenants regarding operational requirements, maintenance concerns, and safety compliance.
- Foster positive working relationships with tenants to support efficient mall operations.
- Oversee mall event setups, logistics, and operational support.
- Ensure events comply with safety standards, mall policies, and operational requirements.
- Coordinate with internal departments and contractors to deliver safe and seamless events.
- Oversee, implement, and evaluate mall landscape operations to maintain aesthetic appeal and environmental quality.
- Prepare and present Monthly Mall Landscape Operations Updates to management.
Part-Time Remote Purchaser - Virtual Expert Call Center Management and Services - Remote
(2023-04 - 2023-05)
- Handled high-value financial accounts for purchasing live events while ensuring strict compliance, due process, and data security.
- Processed transactions involving significant amounts with accuracy, timeliness, and confidentiality.
- Coordinated with internal teams to ensure efficient procurement and secure payment handling.
Store Consignors Office Assistant - Supervalue, Inc. (SM Supermarket Aura Premier) - Aura Premier
(2013-07 - 2021-12)
- Conducted screening and interviews of consignors, tenants, and third-party personnel.
- Verified documentary requirements and maintained updated records in the applicant maintenance system.
- Facilitated orientation and briefing of newly accepted personnel, samplers, and relievers.
- Prepared and processed IDs and timekeeping records; maintained 201 files and other employee documents.
- Monitored staff compliance with grooming and uniform standards.
- Coordinated with the National Head Office regarding operational updates and store concerns.
- Handled issues raised by the selling department and store management regarding consignor performance.
- Monitored work decorum violations, assisted in investigations, and coordinated with agencies and partner companies.
- Prepared and submitted regular operational and compliance reports.
