Melchie Bactol

Customer service professional with experience in banking, BPO, and administrative support. Skilled in customer relations, cash handling, communication, and problem-solving. Highly motivated, adaptable, and eager to learn. Committed to delivering excellent service while contributing positively to organizational goals.

CLIENT SERVICE ASSOCIATE / TELLER - BDO Network Bank - Bindoy, Negros Oriental

(2025-05 - 2025-09)

• Assisted clients with banking transactions.
• Processed deposits, withdrawals, and payments accurately.
• Provided excellent customer service.
• Maintained accuracy and confidentiality in financial transactions.

CUSTOMER SERVICE REPRESENTATIVE - Qualfon Inc. - Dumaguete City

(2024-02 - 2025-02)

• Handled inbound customer support and addressed inquiries efficiently.
• Resolved customer concerns in a professional and timely manner.
• Maintained quality and performance standards.

STAFF CLERK - Marina Residences - Piapi, Dumaguete City

(2018 - 2019)

• Performed clerical and administrative duties.
• Assisted guests and handled office records.
• Supported daily office operations.

ON-THE-JOB TRAINEE - Principal's Office | Diaz College

(2023-04 - 2023-08)

• Assisted with administrative tasks and office documentation.
• Gained valuable experience in office operations and coordination.

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - Human Resource Development Management (HRDM) - Diaz College (2022 - 2023)