Virtual Assistant - Employee Benefits, Personal Lines and Commercial Lines Insurance - Community Insurance Partners (Former Clevenger Insurance Agency dba Asset Superheroes Inc.) - 525 E Center st, Warsaw, IN, USA, 46580
(2019-07 - 2026-08)
- Managing Inbox, Fax and Calendars
- New Business Quoting / Remarketing
- Employee Benefits - Medical, Dental, Vision, Life, AD&D, STD, LTD
- Personal Lines - Home, Dwelling Fire, Mobile Home, Auto, Motorcycle, Boat/Watercraft, Flood, Umbrella, Travel Insurance
- Commercial Lines - Commercial Property, General Liability, Inland Marine, Commercial Auto/Garage, Commercial Umbrella/Excess Liability, Worker's Compensation, Builder's Risk, Cyberliability, D&O, EPLI, Liquior Liability, Farm, Bonds
- Renewals (Loss Runs, SOV, Schedule)
- Retention Calls
- Policy Changes/Endorsements
- Proof of Insurance - Auto ID's, COIs, EPIs
- Claims
- Billing (Inquiry, Invoicing, Processing Payment, Payment Reminders)
- Cancellations
- Data Entry and Documentation on AMS (Applied EPIC)
- Reports and Analytics
- Research
- Business Process Improvement
- Email, Internet and Social Media Marketing (Hubspot, LinkedIn, Facebook, Instagram, Twitter, Pinterest, Youtube)
- Photo and Video Editing for Marketing Flyers and Ads
- Podcast Editing
- Simple Web Designs and Blogs
Corporate HR - Worker's Compensation and Leaves Administration Analyst - Alorica (Former Expert Global Solutions/NCO/APAC) - 7/F ELJ Communications Center ABS-CBN Compound, Mother Ignacia Ave, Quezon City, Philippines, 1100
(2014-11 - 2019-05)
- Administer employee leave and accommodation programs, including leave of absence, return-to-work, workplace accommodations, and disability claims.
- Advise managers, employees, and HR on company policies, procedures, and legal compliance related to leave, accommodations, workers' compensation, and workplace safety.
- Manage workers' compensation claims by investigating workplace injuries/illnesses, filing claims promptly, coordinating with insurers and legal counsel, and overseeing claims through closure.
- Ensure compliance with key employment and safety regulations, including FMLA, ADA, HIPAA, USERRA, Workers' Compensation laws, and OSHA.
- Partner with HR, Benefits, Payroll, management, legal counsel, insurers, and third-party vendors to ensure consistent program administration.
- Identify workplace safety risks/exposures and recommend corrective actions.
- Conduct ongoing research and education to stay current on employment laws, regulations, policies, and safety requirements.
- Provide daily consultation and support to employees, managers, and internal teams regarding leave, accommodations, claims, and safety matters.
Customer Service Representative (CSR) / Technical Support / Collections - Alorica (Former Expert Global Solutions/NCO/APAC) - 7/F ELJ Communications Center ABS-CBN Compound, Mother Ignacia Ave, Quezon City, Philippines, 1100
(2011-11 - 2014-11)
Clearwire Universal - November 7, 2011 – November 16, 2013 (2 yrs); Sprint CFS - November 17, 2013 – November 29, 2014 (1 yr)
- Handle inbound customer calls and resolve questions, complaints, and service requests.
- Provide product/service information, including pricing and delivery details, and process customer orders.
- Verify and update customer information, account details, purchases, and feedback in computer systems.
- Determine and communicate appropriate solutions, escalating issues to the correct department when necessary.
- Follow up on customer requests and ensure agreed-upon actions are completed.
- Document customer interactions accurately to maintain updated account histories.
- Educate customers and promote/sell products or services when appropriate.
- Ensure customer satisfaction by confirming issues are resolved and identifying additional service needs.
