Melka Wamar

As a detail-driven and analytical individual, seeking a challenging opportunity where I can able to utilize my excellent organizational abilities, trainings, and professional experience. Ability to collaborate effectively with others, which enables me to grow both professionally and personally.

Voice Customer Support at Teleperformance Company (2025-01 – Present)

• Responded to customer inquiries about services, plans, and promotions.
• Managed billing concerns, account updates, upgrades, and cancellations.
• Resolved complaints to maintain customer satisfaction and retention.

Quality Assurance Tester at Narrasoft Inc. Company (2024-01 – 2025-12)

• Testing and Validation
• Defect Reporting and Tracking
• Collaborating with development teams
• Process Improvement
• Developing and maintaining testing frameworks and tools

Certificate in Computer Technology – University of San Carlos (2022-01 – 2025-12)

General Academic Strand – Zosimo A. Gulle MNHS (2017-01 – 2022-12)