Mercy Reamillo

Service-oriented banking professional with 6 years of experience in the Microfinance and lending industry. Proven track record in high-volume cash management, loan processing, and relationship building at LifeBank. Adept at maintaining 100% accuracy in financial reporting and seeking to leverage extensive background in Philippine banking regulations to contribute to a respected company.

Branch Manager - LifeBank

(2025-01)

Microfinance Lending

Acting Branch Manager - LifeBank

(2023-01 - 2024-12)

Microfinance Lending

Senior Account Officer - LifeBank

(2023-01 - 2023-06)

Microfinance Lending

Account Officer I - LifeBank

(2019-01 - 2023-12)

Microfinance Lending

• Accurately processed daily deposits, withdrawals, and loan payments for a diverse portfolio of microentrepreneurship clients.
• Maintained a consistent record of zero-variance cash balancing at the end of each business day.
• Assisted in the verification of loan application documents, ensuring all client information met internal and regulatory standards.
• Strengthened client retention by providing personalized financial advice and resolving account discrepancies efficiently.
• Acted as a primary point of contact for branch audits, ensuring all transaction logs were organized and transparent.

Sales Representative - SM NORTH EDSA

(2018-01 - 2018-12)

• Provided fast and efficient service to hundreds of customers daily in a high-traffic retail environment, ensuring a positive shopping experience.
• Handled high-volume cash, credit card, and digital payment transactions with 100% accuracy; performed daily remittance and inventory counting.
• Mastered product specifications to assist customers effectively and consistently met or exceeded monthly sales targets.
• Acted as the first point of contact for customer complaints or returns, resolving issues professionally and maintaining the service standard.
• Adhered to strict company policies regarding attendance, dress code, and loss prevention, consistently passing internal mystery shopper audits.

BS - Marine Transportation - Naval State University (2018-01)

Holy Cross College of Carigara (2014-01)

Caghalo Elementary School (2010-01)