Daniel Gerard Diaz

Result-driven and CompTIA Security+ certified IT Professional with over 15 years of progressive experience spanning Cybersecurity Analysis, Network Architecture, System Administration, and Team Leadership across public sector institutions, enterprise IT services, and financial organizations. Proven track record in orchestrating enterprise-level network upgrades, implementing robust zero-trust security controls, managing core server infrastructure (Active Directory, Linux, FreeNAS, Hyper-Converged Infrastructure), and drafting strategic IT roadmaps. Adept at optimizing system reliability, ensuring organizational compliance, and leading cross-functional technical teams.

Information Technology Officer I at Leyte Normal University (2025-10 – Present)

• Lead campus-wide cybersecurity operations, performing regular vulnerability scanning, analysis, threat mitigation, and security patch deployment across enterprise network infrastructure.
• Configure and maintain core security devices, next-generation firewalls, and Windows Active Directory domain services to uphold data confidentiality and operational integrity.
• Architect, research, and evaluate emerging technologies and security tools to modernize IT workflows and improve system resilience.
• Supervise and mentor technical teams in the installation, configuration, and troubleshooting of enterprise servers, core network switches, and critical software applications.
• Formulate standard operating procedures (SOPs) and incident response workflows to ensure minimal downtime and rapid issue resolution.

Computer Programmer III at Leyte Normal University (2023-02 – 2025-10)

• Spearhead the software development team in building, deploying, and maintaining in-house enterprise web applications and internal tools.
• Configure and optimize network routing, switching, and security parameters to ensure high availability and optimal system throughput.
• Execute strict configuration and change management protocols to ensure continuous operational awareness and smooth system upgrades.
• Enforce robust application-level security policies, role-based access control (RBAC), and continuous monitoring frameworks.

Information Systems Researcher II at National Maritime Polytechnic (2014-07 – 2023-02)

• Authored and structured the agency's Information Systems Strategic Plan (ISSP), defining the multi-year IT roadmap and securing institutional budget allocations for critical tech projects.
• Managed network security, system uptime, and data integrity through proactive preventative maintenance, server upgrades, and policy enforcement.
• Oversee the operation and availability of the agency's Government-wide E-mail System (GWES) and cloud/on-premise database services.
• Evaluated existing information systems to identify bottlenecks, security risks, and optimization opportunities; documented current and target system architectures.

Customer Service Associate – Teller at Philippine Savings Bank (2013-05 – 2014-07)

• Executed high-accuracy financial transactions including deposits, withdrawals, money orders, and checks under strict audit and compliance standards.
• Balanced daily vault and ATM cash orders efficiently, maintaining a superior record of accounting accuracy across all general ledger entries.
• Provided professional client-facing banking service, addressing customer inquiries regarding savings, checking, loans, and line-of-credit products.

Virtual Assistant / Data Entry Specialist at Ideas Unlimited LLC (via ODesk Corp.) (2012-11 – 2013-04)

• Conducted comprehensive market research on major international tourist destinations and structured database content for website redesign.
• Liaised with domestic and overseas offices to gather, normalize, and ingest tourism data into centralized web management systems.

Junior Team Lead at Accenture (2012-04 – 2012-08)

• Supervised a team of 10–20 associates processing health membership and claims data, driving team performance to consistently meet client SLA metrics and quality standards.
• Conducted structured 1-on-1 coaching sessions, performance appraisals, and operational knowledge cascades to maintain high team technical proficiency.
• Assessed and resolved complex operational issues on own initiative, balancing risk mitigation with client contractual commitments.

Team Leader at APAC Customer Services, Inc. (2009-11 – 2012-02)

• Supervised customer service representatives (CSRs), handling interviewing, onboarding, performance evaluation, work assignment, and complaint resolution.
• Served as CSAT Bay Team Lead (Oct 2011 – Jan 2012), delivering targeted coaching and call monitoring to decrease escalation rates and drive agent development.
• Analyzed call statistics and KPI reporting dashboards to deliver actionable insights to operations managers and client executives.

Listener Care Representative at APAC Customer Services, Inc. (2009-07 – 2009-11)

• Managed high-volume inbound and outbound customer calls in a fast-paced environment with empathy, speed, and professionalism.
• De-escalated complex customer grievances and documented inquiries accurately within enterprise customer service databases (CRM).

Master of Information Technology (MIT) in Information Technology – Leyte Normal University (2019 – 2019)

Bachelor of Science in Information Technology (BSIT) – Cum Laude in Information Technology – ACLC College (2009 – 2009)