Entrepreneurial Sabbatical (2026-01 – Present)
- Launched and operated a food business, managing vendor relationships, inventory, staffing, and customer retention.
Account Manager at AS White Global (2024-08 – 2025-10)
- Managed end-to-end customer lifecycle for enterprise clients, overseeing onboarding, adoption, and ongoing engagement.
- Conducted Monthly and Quarterly Business Reviews (MBRs/QBRs) with C-level stakeholders; identified expansion opportunities that contributed to 100% contract renewal rate and portfolio growth.
- Monitored customer health across accounts and proactively mitigated churn risks, improving retention and long-term engagement.
- Acted as primary customer advocate, accelerating issue resolution and enhancing overall customer satisfaction.
- Partnered with internal teams to deliver consistent value and ensure successful adoption of services.
Change and Release Manager at Metrobank (2023-08 – 2024-04)
- Ensured stable delivery of system changes impacting customer-facing platforms, maintaining service reliability.
- Collaborated with cross-functional teams to minimize disruption and support positive customer experience.
- Contributed to risk mitigation strategies protecting business-critical systems.
Change and Release Manager at Accenture Philippines (2017-11 – 2023-07)
- Managed release cycles for enterprise systems supporting large-scale client operations.
- Facilitated collaboration between technical and business teams, ensuring alignment with customer expectations.
- Enabled continuous feedback loops to improve product performance and customer satisfaction.
- Supported adoption of new features through training and structured communication.
Implementation Team Lead at Concur Technologies (2015-11 – 2017-11)
- Led multiple enterprise SaaS implementations, improving onboarding efficiency and client readiness.
- Established performance metrics and optimized resource allocation, enhancing delivery outcomes.
- Built strong client relationships and supported long-term engagement post-implementation.
- Mentored team members and supported onboarding of new hires.
Senior Implementation Consultant at Concur Technologies (2013-06 – 2015-11)
- Delivered complex SaaS implementations for enterprise clients, ensuring alignment with business requirements.
- Acted as Subject Matter Expert (SME), supporting escalations and high-risk accounts.
- Contributed to early adopter initiatives, improving product adoption and customer experience.
Implementation Consultant at Concur Technologies (2012-04 – 2013-06)
- Managed concurrent implementations, ensuring timely delivery and strong customer onboarding experience.
- Maintained proactive communication with stakeholders to support successful adoption.
Implementation Specialist at E*TRADE Information Services, Inc. (2008-10 – 2012-04)
- Led customer onboarding and implementation activities for financial platforms.
- Collaborated with clients and internal teams to ensure alignment with project deliverables.
- Trained users and supported product adoption.
