Mervyn Arell Tadeo
Banking and customer service professional experienced in financial services, credit card and loan processing, and client relationship management, committed to delivering efficient and high-quality customer support.
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About
Responded to customer inquiries through the CMS platform. Assisted customers via email, phone calls, WhatsApp, and live chat. Processed service requests related to banking products and services.
Experience
Relationship Associate at Emirates NBD (2022-12 – 2026-05)
- Responded to customer inquiries through the CMS platform.
- Assisted customers via email, phone calls, WhatsApp, and live chat.
- Processed service requests related to banking products and services.
- Calculated credit card balances, loan settlements, and payment details.
- Ensured timely and accurate resolution of customer concerns while maintaining excellent service quality.
Customer Service – Freelance at Polymath Marketing &Technology Consultancy (2021-09 – 2022-07)
- Provided professional and high-quality customer support through multiple communication channels.
- Assisted customers with service and subscription renewals.
- Managed customer billing, card transactions, and payment inquiries.
- Resolved customer concerns promptly while maintaining a positive customer experience.
Customer Service Associate at Tanfeeth CCO Inbound (2017-04 – 2020-07)
- Delivered exceptional customer service by assisting clients with banking-related inquiries.
- Processed credit card applications and promoted relevant banking products.
- Maintained target Average Handling Time (AHT) while ensuring quality customer service.
- Assisted customers with loan requests, payment deferments, and account-related concerns.
Supermarket Associate - Internship at Publix Supermarket (2015-03 – 2015-06)
- Maintained cleanliness and organization throughout the supermarket.
- Assisted with inventory encoding and stock monitoring.
- Supported daily store operations and customer service activities.
Education
Bachelor of Science in Business Administration in Major in Management and Entrepreneurship – Angeles University Foundation (2012 – 2016)
