Mhads Palco

Detail-oriented Cake Decorator with over 6 years of experience in creating visually appealing and high-quality cakes. Possesses advanced icing and piping skills, with a proven ability to manage high-volume workloads in fast-paced environments. Adept at ensuring customer satisfaction through excellent communication and attention to detail. Eager to bring expertise in cake and pastry decorating to contribute to A Taberna Foods Inc.'s reputation for delicious and beautifully crafted baked goods.

Cake Decorator - AFKAR NAKHAH FOR SWEETS EST. - Al - Kharj, Kingdom of Saudi Arabia

(2023-04 - 2026-06)

• Maintained an accurate inventory of decorated cakes, including backup cakes for holidays, national promotions, and other peak occasions.
• Managed a high-volume workload within a deadline-driven, fast-paced environment.
• Addressed customer enquiries and resolved conflicts through effective communication.
• Applied intricate icing and fondant finishes to cakes.
• Handled customer interactions, addressing inquiries and processing purchases.
• Implemented a proper labeling system for all pastry items.
• Executed assigned tasks, including setting up window displays and maintaining cleanliness of decorating equipment.

Cake Decorator - ANSETAL SWEETS INC. - Al Balad Al Madina Yanbu, K.S.A

(2017-01 - 2023-03)

• Ensured all cakes and pastries were correctly topped and finished to guarantee an appealing presentation.
• Monitored the cake case daily, replenishing stock as needed.
• Verified the completion of all customer orders prior to their scheduled pickup times.
• Washed and sanitized all utensils and decorating equipment.

Account Developer - Asia Brewery Inc - Quezon City, Philippines

(2016-01 - 2017-12)

• Served as the primary liaison between the company and store owners, fostering exceptional customer relationships that upheld brand integrity and built trust.
• Drove increased business through value-added placements and strategic sales initiatives.

Bachelor of Science - Criminology - UNIVERSITY OF CALOOCAN CITY (2005-01 - 2005-06)