Mhads Palco
Cake Artist
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About
Detail-oriented Cake Decorator with over 6 years of experience in creating visually appealing and high-quality cakes. Possesses advanced icing and piping skills, with a proven ability to manage high-volume workloads in fast-paced environments. Adept at ensuring customer satisfaction through excellent communication and attention to detail. Eager to bring expertise in cake and pastry decorating to contribute to A Taberna Foods Inc.'s reputation for delicious and beautifully crafted baked goods.
Experience
Cake Decorator - AFKAR NAKHAH FOR SWEETS EST. - Al - Kharj, Kingdom of Saudi Arabia
(2023-04 - 2026-06)
- Maintained an accurate inventory of decorated cakes, including backup cakes for holidays, national promotions, and other peak occasions.
- Managed a high-volume workload within a deadline-driven, fast-paced environment.
- Addressed customer enquiries and resolved conflicts through effective communication.
- Applied intricate icing and fondant finishes to cakes.
- Handled customer interactions, addressing inquiries and processing purchases.
- Implemented a proper labeling system for all pastry items.
- Executed assigned tasks, including setting up window displays and maintaining cleanliness of decorating equipment.
Cake Decorator - ANSETAL SWEETS INC. - Al Balad Al Madina Yanbu, K.S.A
(2017-01 - 2023-03)
- Ensured all cakes and pastries were correctly topped and finished to guarantee an appealing presentation.
- Monitored the cake case daily, replenishing stock as needed.
- Verified the completion of all customer orders prior to their scheduled pickup times.
- Washed and sanitized all utensils and decorating equipment.
Account Developer - Asia Brewery Inc - Quezon City, Philippines
(2016-01 - 2017-12)
- Served as the primary liaison between the company and store owners, fostering exceptional customer relationships that upheld brand integrity and built trust.
- Drove increased business through value-added placements and strategic sales initiatives.
Education
Bachelor of Science - Criminology - UNIVERSITY OF CALOOCAN CITY (2005-01 - 2005-06)
