Micha Abaya

Application Support Engineer

Talent

CaintaMember since June 29, 2026

HTML / CSS / JavaScriptAdobe PhotoshopMySQL DatabaseLinux / UnixTicketing (ServiceNow)Basic NetworkTroubleshootingOutsystemsDiagnostics, Analysis, Recording, and Dissemination of Problems/Issues/DefectsWorkaround, Corrective Fixes, Removal of Data Errors

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HTML / CSS / JavaScriptAdobe PhotoshopMySQL DatabaseLinux / UnixTicketing (ServiceNow)

About

Achievements/Tasks

Experience

Application Support Engineer, Level 2 - HCL Technologies (Philippines), Inc.

(2021-08)

Achievements/Tasks

Monitoring of all in-scope applications
Application Maintenance and Operations
Establishing root causes of application errors and escalation
Setting Severity Levels to Problems/Issues/Defects
Ownership of Problems/Issues/Defects Ticket until Resolution
Regular reporting on Open/In-Progress/Resolved Tickets
Following up and resolving Problems/Issues/Defects within SLA
Providing necessary apps logs to L3/L4/SME and all required support to diagnose a reported problem
Providing help in problem management/Incident Management Processes
Taking action on all exceptions found while monitoring application instances and logs
Keeping records of configuration changes and scheduling application updates
Providing application performance reports