Michael A

Results-driven Project Manager with 10+ years of experience leading SaaS, HRIS, Global Payroll, and enterprise technology implementations across global organizations. Proven track record managing end-to-end implementation lifecycles, coordinating cross-functional teams, and delivering multi-country SaaS and cloud-based solutions supporting 3,000+ employees. Experienced in requirements gathering, project planning, stakeholder management, client onboarding, system configuration, data migration, UAT, go-live, process improvement, risk management, and customer success.

Certified Agile Scrum

Master with a strong background working with global clients and remote cross-functional teams.

Project Manager – Global Payroll / SaaS Implementation at VISTRA + iiPAY (2025-05 – Present)

• Lead end-to-end delivery of 6 global SaaS payroll implementation projects across 10+ countries supporting more than 3,000 employees.
• Manage project scope, timelines, budgets, risks, dependencies, deliverables, and stakeholder communications while maintaining a 100% on-time delivery record.
• Coordinate cross-functional teams including Payroll, Operations, Technical Support, Client Services, and client stakeholders.
• Manage implementation activities from requirements gathering and solution planning through configuration, testing, UAT, deployment, and go-live.
• Facilitate governance meetings, project planning sessions, client workshops, and executive status reporting.
• Partner with Client Account Managers and Customer Success teams to support successful go-lives, client satisfaction, and long-term retention.
• Drive issue resolution and risk mitigation strategies to address implementation blockers and protect project timelines.
• Maintain project plans, SOWs, RAID logs, action items, dependencies, and implementation documentation.

Project Manager – Implementation at FLAT PLANET PHILIPPINES (2024-09 – 2025-03)

• Managed multiple concurrent SaaS and technology implementation projects from initiation through deployment and client handover.
• Facilitated 30+ stakeholder workshops to gather business requirements and align project objectives, scope, and implementation plans.
• Coordinated internal teams and client stakeholders to manage project schedules, dependencies, risks, and deliverables.
• Collaborated with Sales and Customer Success teams to ensure smooth transition from sales through implementation and client onboarding.
• Managed client communications, project updates, action items, and escalations throughout the implementation lifecycle.
• Supported UAT, issue resolution, deployment, and post-implementation activities.
• Maintained strong client relationships and delivered a positive customer experience throughout the implementation process.

Implementation Project Manager at KMC PHILIPPINES (2023-08 – 2024-09)

• Directed SaaS onboarding and implementation projects for global clients across multiple industries.
• Coordinated more than 10 internal and external stakeholders to drive project requirements, milestones, dependencies, and deliverables.
• Improved implementation delivery efficiency by 20% through process improvements and enhanced stakeholder collaboration.
• Gathered and analyzed client requirements and translated business needs into actionable implementation activities.
• Supported customer adoption initiatives designed to increase platform engagement and reduce churn risks.
• Analyzed client feedback and usage data to identify opportunities for operational and product improvements.
• Managed project risks, issues, escalations, and stakeholder communications throughout implementation and post-go-live support.

Implementation Project Manager at MICROSOURCING PHILIPPINES (2022-09 – 2023-07)

• Led implementation and configuration of HRIS/SaaS solutions based on client business requirements.
• Managed implementation timelines, project deliverables, testing activities, UAT, and production deployments.
• Coordinated UAT, issue resolution, client communications, and post-implementation support.
• Worked directly with clients to translate business requirements into system configurations and operational workflows.
• Coordinated with technical and business teams to resolve implementation issues, risks, and dependencies.
• Contributed to process improvements that enhanced implementation effectiveness and client satisfaction.

Scrum Master / Implementation Team Leader at EMAPTA PHILIPPINES (2021-09 – 2022-09)

• Led a team of 10 implementation specialists while overseeing operational performance and project delivery.
• Facilitated Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and sprint reviews.
• Successfully delivered 10+ sprint cycles while maintaining productivity and quality standards.
• Managed delivery blockers, dependencies, and team priorities to maintain project momentum.
• Promoted Agile best practices and continuous improvement initiatives across the implementation team.
• Collaborated with stakeholders to remove blockers and improve project delivery outcomes.

Implementations Consultant at ADP PHILIPPINES (2018-04 – 2021-09)

• Implemented cloud-based payroll and workforce management solutions for 8+ organizations supporting more than 1,000 employees.
• Managed requirements gathering, system configuration, testing, client training, implementation, and go-live activities.
• Worked directly with clients to understand business requirements and translate them into system configurations and workflows.
• Developed customized reporting and database solutions that improved reporting accuracy and operational visibility.
• Supported client onboarding, UAT, issue resolution, and post-implementation stabilization.
• Partnered with technical and operational teams to optimize implementation processes and improve customer experience.

Quality Control & Subject Matter Expert at COGNIZANT PHILIPPINES (2012-12 – 2016-09)

• Managed team productivity and quality performance through process reviews, evaluations, coaching, and continuous improvement initiatives.
• Conducted quality audits and inspections to ensure compliance with company standards, client requirements, and operational procedures.
• Implemented quality assurance and performance improvement initiatives that increased productivity and consistently achieved quality targets.
• Served as a Subject Matter Expert, providing guidance, training, and escalation support to team members.
• Collaborated with operations and leadership teams to identify process gaps and recommend workflow enhancements.
• Analyzed performance metrics and quality trends to drive operational excellence and improve customer outcomes.

Master in Information Technology – Asia Pacific College

Bachelor of Science in Hotel and Restaurant Management – San Sebastian College