Michael A

Project Manager – Global Payroll / SaaS Implementation at VISTRA + iiPAY (2025-05 – Present)

Lead end-to-end delivery of 6 global SaaS payroll implementation projects across 10+ countries supporting more than 3,000 employees.
Manage project scope, timelines, budgets, risks, dependencies, deliverables, and stakeholder communications while maintaining a 100% on-time delivery record.
Coordinate cross-functional teams including Payroll, Operations, Technical Support, Client Services, and client stakeholders.
Manage implementation activities from requirements gathering and solution planning through configuration, testing, UAT, deployment, and go-live.
Facilitate governance meetings, project planning sessions, client workshops, and executive status reporting.
Partner with Client Account Managers and Customer Success teams to support successful go-lives, client satisfaction, and long-term retention.
Drive issue resolution and risk mitigation strategies to address implementation blockers and protect project timelines.
Maintain project plans, SOWs, RAID logs, action items, dependencies, and implementation documentation.

Project Manager – Implementation at FLAT PLANET PHILIPPINES (2024-09 – 2025-03)

Managed multiple concurrent SaaS and technology implementation projects from initiation through deployment and client handover.
Facilitated 30+ stakeholder workshops to gather business requirements and align project objectives, scope, and implementation plans.
Coordinated internal teams and client stakeholders to manage project schedules, dependencies, risks, and deliverables.
Collaborated with Sales and Customer Success teams to ensure smooth transition from sales through implementation and client onboarding.
Managed client communications, project updates, action items, and escalations throughout the implementation lifecycle.
Supported UAT, issue resolution, deployment, and post-implementation activities.
Maintained strong client relationships and delivered a positive customer experience throughout the implementation process.

Implementation Project Manager at KMC PHILIPPINES (2023-08 – 2024-09)

Directed SaaS onboarding and implementation projects for global clients across multiple industries.
Coordinated more than 10 internal and external stakeholders to drive project requirements, milestones, dependencies, and deliverables.
Improved implementation delivery efficiency by 20% through process improvements and enhanced stakeholder collaboration.
Gathered and analyzed client requirements and translated business needs into actionable implementation activities.
Supported customer adoption initiatives designed to increase platform engagement and reduce churn risks.
Analyzed client feedback and usage data to identify opportunities for operational and product improvements.
Managed project risks, issues, escalations, and stakeholder communications throughout implementation and post-go-live support.

Implementation Project Manager at MICROSOURCING PHILIPPINES (2022-09 – 2023-07)

Led implementation and configuration of HRIS/SaaS solutions based on client business requirements.
Managed implementation timelines, project deliverables, testing activities, UAT, and production deployments.
Coordinated UAT, issue resolution, client communications, and post-implementation support.
Worked directly with clients to translate business requirements into system configurations and operational workflows.
Coordinated with technical and business teams to resolve implementation issues, risks, and dependencies.
Contributed to process improvements that enhanced implementation effectiveness and client satisfaction.

Scrum Master / Implementation Team Leader at EMAPTA PHILIPPINES (2021-09 – 2022-09)

Led a team of 10 implementation specialists while overseeing operational performance and project delivery.
Facilitated Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and sprint reviews.
Successfully delivered 10+ sprint cycles while maintaining productivity and quality standards.
Managed delivery blockers, dependencies, and team priorities to maintain project momentum.
Promoted Agile best practices and continuous improvement initiatives across the implementation team.
Collaborated with stakeholders to remove blockers and improve project delivery outcomes.

Implementations Consultant at ADP PHILIPPINES (2018-04 – 2021-09)

Implemented cloud-based payroll and workforce management solutions for 8+ organizations supporting more than 1,000 employees.
Managed requirements gathering, system configuration, testing, client training, implementation, and go-live activities.
Worked directly with clients to understand business requirements and translate them into system configurations and workflows.
Developed customized reporting and database solutions that improved reporting accuracy and operational visibility.
Supported client onboarding, UAT, issue resolution, and post-implementation stabilization.
Partnered with technical and operational teams to optimize implementation processes and improve customer experience.

Quality Control & Subject Matter Expert at COGNIZANT PHILIPPINES (2012-12 – 2016-09)

Managed team productivity and quality performance through process reviews, evaluations, coaching, and continuous improvement initiatives.
Conducted quality audits and inspections to ensure compliance with company standards, client requirements, and operational procedures.
Implemented quality assurance and performance improvement initiatives that increased productivity and consistently achieved quality targets.
Served as a Subject Matter Expert, providing guidance, training, and escalation support to team members.
Collaborated with operations and leadership teams to identify process gaps and recommend workflow enhancements.
Analyzed performance metrics and quality trends to drive operational excellence and improve customer outcomes.

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