Michael John Ico

To seek a challenging position that would provide opportunities for my continuous growth and at the same time obtain a job where I can maximize my potential as a productive and active individual, giving quality service and performance at all times for the attainment of the goal of the organization, I am to be part of.

ADVISOR I, TECHNICAL SUPPORT - CONCENTRIX

(2025-06)

• Assist customers in troubleshooting their TV settings, cables, and internet.

OPERATIONS CSR II - TELUS INTERNATIONAL PHILIPPINES INC.

(2024-10 - 2025-05)

• Send emails, chat, and do outbound calls to give information or assist customers in their travel booking.
• Review bank accounts to protect customers from fraud.

LEVEL 13 BUSINESS PROCESS DELIVERY ASSOCIATE/ CUSTOMER SERVICE NEW ASSOCIATE - ACCENTURE, INC.

(2023-06 - 2023-12)

• Assist customers in handling phone, internet, and cable services, from billing to troubleshooting their internet and cable.

SENIOR PROCESS EXECUTIVE - INFOSY'S BPM LTD. PHILIPPINE BRANCH

(2019-02 - 2022-03)

Accurately inputting, updating, and maintaining information in digital systems, focusing on speed, accuracy, and organization, which includes collecting data from sources, verifying for errors, organizing files, ensuring confidentiality, and potentially generating reports or performing administrative tasks to support business operations

DATA ENTRY - ZANJULO WATER REFILLING STATION

(2017-11 - 2018-06)

Accurately inputting, updating, and maintaining information in digital systems, focusing on speed, accuracy, and organization, which includes collecting data from sources, verifying errors, organizing files, ensuring confidentiality, and potentially generating reports or performing administrative tasks to support business operations

Undergraduate - DENTAL TECHNOLOGY - Lyceum Northwestern University (2014 - 2017)