Jhofet Casaldon

Japanese-English bilingual professional with 8+ years of experience in technical support, language instruction, and customer service. Skilled in troubleshooting device and account issues, ensuring transaction accuracy, account verification, payment resolution, and KYC compliance. Proven ability to deliver clear bilingual communication for global clients and to design JLPT-focused curricula that drive measurable student success.

Recognized for bridging technical expertise with customer-centric service and cultural understanding in diverse environments.

Technical Advisor I Japanese at Concentrix Makati (2025-12 – 2026-05)

• Provided comprehensive technical troubleshooting for Meta Quest products, handling complex device issues efficiently via email and chat support.
• Resolved Meta account and accessibility issues, ensuring a seamless user experience while maintaining high customer satisfaction ratings.
• Utilized advanced Japanese and English language skills to translate technical concepts and guide international users through step-by-step solutions.

Japanese Customer Support at NextGen IT Services Inc (2024-11 – 2025-04)

• Provided Japanese-English bilingual customer support, assisting clients with inquiries and documentation.
• Performed client transaction checking to ensure accuracy and compliance.
• Created websites and conducted system monitoring to ensure smooth flow of operations and client satisfaction.

Japanese Customer Support at EMMAX Globaltech Services Inc (2024-03 – 2024-10)

• Delivered Japanese-English bilingual customer support, assisting clients with inquiries and documentation.
• Checked and processed client transactions to ensure accuracy and compliance.
• Supported workflow monitoring to ensure smooth operations.

Japanese Customer Support at Business Tree PH (2021-07 – 2024-03)

• Handled account checking to ensure accuracy in client records.
• Investigated and resolved payment discrepancies to maintain financial integrity.
• Conducted KYC (Know Your Customer) checks to verify client identity and ensure compliance with regulations.
• Monitored client transactions to detect errors or irregularities and supported compliance with financial standards.
• Maintained clear communication with Japanese clients to ensure smooth operations.

Japanese Language Instructor at Various Institutions (2017-09 – 2021-06)

• Designed JLPT-focused curriculum for N5–N4 levels.
• Facilitated intensive JLPT preparation courses for diverse learners, resulting in consistent student progress and successful exam outcomes.
• Conducted cultural immersion sessions to enhance language retention.

Technical Intern Trainee / Assembler at Hitachi Construction Machinery Tierra (2014-04 – 2017-04)

• Assembled heavy machinery components on the production line in accordance with Japanese manufacturing standards.
• Operated hand and pneumatic tools—including impact wrenches and torque devices—to ensure accurate and secure component installation.
• Collaborated with team members to maintain workflow efficiency and uphold safety and quality control protocols.

Japanese Language Training – Phil-Nippon Technical College

Fitter Machinist Course – Don Bosco Technical College