Retail Customer Support at Fujifilm Microchannel Australia (2022-05 – 2026-07)
- Delivered extensive functional support for Microsoft Dynamics Business Central in Supply chain and inventory modules.
- Coordinated support, maintenance and troubleshooting for legacy and modern retail systems including Microsoft Dynamics Retail Management System (RMS), LSOne and LS Central.
- Supported clients in system configuration, tailored reporting, data migration, and regular software patch updates to optimize retail uptime.
- Identified hardware/software integration issues, resolving offline synchronization errors and database discrepancies.
Functional & Support Consultant at Hitachi Solutions, BGC Philippines (2014-10 – 2022-05)
- Facilitated end-to-end ERP migration processes and provided post-go-live support for Microsoft Dynamics AX 2012 modules for major retail food and real estate clients such as Starbucks Malaysia, Duty Free Philippines, Rockwell, D.M. Consunji, Inc., Goldilocks and Shakey's.
- Performed writing and validation of functional design documents (FDD) to maintain quality standards.
- Executed root-cause analysis on daily POS/ERP errors, leading to effective resolutions.
- Developed comprehensive end-user training manuals, constructed structured test scripts, and facilitated hands-on training sessions to ensure seamless go-live transitions.
MIS Officer at OMF Literature Inc. (1997-07 – 2014-10)
- Oversaw IT operations infrastructure enhancements and software deployments, coordinating vendor relations and cross-functional teams to modernize company-wide systems.
- Led two large-scale ERP migrations and initiated strategic deployment of Microsoft Dynamics RMS across 10 retail bookshops nationwide.
- Coordinated with external vendors to implement new in-house technologies. Supported planning, configuration, and testing activities for successful system deployments.
- Infrastructure security: contributed to extensive LAN rehabilitation, arranged network hardware for domain/stand-alone users, and enforced rigorous data security and disaster recovery protocols.
- Developed standardized IT user policies to maintain system stability and designed training programs for computerized inventory procedures.
