Michael Recto

Support Consultant specializing in ERP migrations and system optimization. Proven track record of enhancing client systems through tailored reporting and effective troubleshooting of integration issues, resulting in improved operational efficiency.

Retail Customer Support at Fujifilm Microchannel Australia (2022-05 – 2026-07)

• Delivered extensive functional support for Microsoft Dynamics Business Central in Supply chain and inventory modules.
• Coordinated support, maintenance and troubleshooting for legacy and modern retail systems including Microsoft Dynamics Retail Management System (RMS), LSOne and LS Central.
• Supported clients in system configuration, tailored reporting, data migration, and regular software patch updates to optimize retail uptime.
• Identified hardware/software integration issues, resolving offline synchronization errors and database discrepancies.

Functional & Support Consultant at Hitachi Solutions, BGC Philippines (2014-10 – 2022-05)

• Facilitated end-to-end ERP migration processes and provided post-go-live support for Microsoft Dynamics AX 2012 modules for major retail food and real estate clients such as Starbucks Malaysia, Duty Free Philippines, Rockwell, D.M. Consunji, Inc., Goldilocks and Shakey's.
• Performed writing and validation of functional design documents (FDD) to maintain quality standards.
• Executed root-cause analysis on daily POS/ERP errors, leading to effective resolutions.
• Developed comprehensive end-user training manuals, constructed structured test scripts, and facilitated hands-on training sessions to ensure seamless go-live transitions.

MIS Officer at OMF Literature Inc. (1997-07 – 2014-10)

• Oversaw IT operations infrastructure enhancements and software deployments, coordinating vendor relations and cross-functional teams to modernize company-wide systems.
• Led two large-scale ERP migrations and initiated strategic deployment of Microsoft Dynamics RMS across 10 retail bookshops nationwide.
• Coordinated with external vendors to implement new in-house technologies. Supported planning, configuration, and testing activities for successful system deployments.
• Infrastructure security: contributed to extensive LAN rehabilitation, arranged network hardware for domain/stand-alone users, and enforced rigorous data security and disaster recovery protocols.
• Developed standardized IT user policies to maintain system stability and designed training programs for computerized inventory procedures.

Bachelor of Science in Computer Secretarial Administration – Philippine Christian University (1994)