Claudia Cloete

Information Systems graduate and IS Intern with hands-on experience supporting IFS Cloud users, administering access and licences, resolving first-line incidents, coordinating third-party escalations, and delivering end-user training. Experienced in ERP user support, AI fundamentals training, process documentation, stakeholder communication, data accuracy, and cross functional operational support. Brings a service-focused approach, strong attention to detail, and the ability to translate system requirements into practical user guidance.

Information Systems Intern at Lesedi Nuclear Services (Present)

• Support IFS Cloud adoption across operational processes, assisting users with time registration, purchase requisitions and general system navigation to improve day-to-day system utilisation.
• Administer IFS user access and licensing, helping maintain appropriate system availability and access control requirements.
• Provide first-line ERP support by diagnosing user issues, resolving routine queries and coordinating complex escalations with third-party service providers.
• Deliver employee training on AI fundamentals and responsible workplace use, translating technical concepts into clear, practical guidance.
• Improve user experience through responsive support, structured guidance and training that enables employees to complete system activities more effectively.

Teacher's Assistant at Vredendal High School (2021-04 – 2021-12)

• Provided individual academic support in English comprehension and writing, adapting guidance to learner needs and strengthening classroom participation.
• Streamlined classroom administration and learner support activities, enabling the teacher to focus on curriculum delivery and engagement.
• Coordinated communication between learners and teaching staff to support clear instructions, timely issue resolution and smooth lesson execution.

Registration Assistant, Commerce Education Development Unit at University of Cape Town (2020-01 – 2020-02)

• Managed student registration enquiries and enrolment support, contributing to a reported 50% reduction in processing time.
• Verified student records and supporting information, contributing to a reported 30% reduction in registration errors and stronger data accuracy.
• Guided students through registration requirements, resolved queries and collaborated with administrative teams to maintain efficient cross-departmental workflows.

Student Front Desk Assistant at University of Cape Town (2019-02 – 2019-12)

• Resolved a reported 80% of student enquiries at first contact, strengthening service responsiveness and resident support.
• Coordinated maintenance and accommodation queries between students and housing management to support timely follow-up.
• Verified resident information, maintained accurate documentation and supported compliance with housing and security procedures.

Bachelor of Commerce in Information Systems – University of Cape Town (2025)