Michelle Catong

Where my experience can be utilized to improve client satisfaction. A position where I can effectively utilize my expertise in human relations, project management, sales and marketing strategies that enables me to make a positive contribution to the company. Willing to relocate: Anywhere

Transportation Coordinator - San Miguel Logistic Inc. - Davao City

(2022-06)

• Responsible for the activities associated with the transportation of products from San Miguel warehouse to our customers or business units
• Optimize transport planning in the most efficient way for customer and stakeholders
• Maintain proper and accurate Pre-Shipment and Post-shipment Administration
• Track and Trace
• Proof of Delivery Monitoring
• Issue Incident Report for Over, short, and damaged shipment issues
• Evaluates, records, and responds to additional/special service requests.
• Work with transportation providers and freight payment team to ensure proper accessorial cost and flows
• Approved the damage and charge to truckers claims
• Assists in troubleshooting and resolving safety, service, and operational issues
• Ensure correct estimates in transport planning system
• Meet on time delivery (OTD) requirements and follow on discrepancies with suppliers and Customer Service
• Assign trucks to ensure the deliveries in a timely manner
• Dispatched the trucks within the train schedule
• Coordinate and respond immediately to the truck issues and driver's concerns
• Monitoring the GPS and truck movement

Account Executive - Johnny Air Cargo, Inc

(2010-12 - 2022-05)

December 2010- April 2022

• Advanced knowledge and experience of spreadsheets.
• Experience with CRM Database
• Daily Collection Report
• Monthly Collection Report
• Petty Cash Custodian
• Reconciles monthly bank statements and prepares various adjusting journal entries monthly.
• Locates and balances off-site cash receipt reports to their bank deposit slips.
• Record Sales and balance the total amount.
• Collecting the outstanding balance and due parcels.
• Monitor, respond to, and distribute incoming communications
• Answer incoming calls
• Assists callers as appropriate.
• Inform and update the clients about the status of their packages.
• Check the CRM of the incoming packages and the outstanding balance.
• Helping to grow the companies by finding leads, closing sales, supporting existing clients, formulating sales strategies, and communicating product value to clients.
• Providing support for clients.
• Making cold calls or reaching out to prospects.
• Follow up with prospects several times throughout the sales cycle to ensure needs are being met.
• Presenting and demonstrating the services to prospective clients
• Compiling and analyzing data to find trends.
• Developing sales strategies and setting quotas.
• Staying current on company offerings and industry trends.
• Maintaining a database of contact information.
• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
• Handling complaints and negotiations.
• Purchasing the items and coordinating with the suppliers.
• Inventory of on hand packages
• Checking the packages on hand
• Informing clients that the package is/are ready for pick up/delivery.
• Dispatching the deliveries for the day.
• Scheduling the deliveries

HOMEBASED-Part-Time - AA Home Living

(2019-03 - 2020-12)

• Ebay Lister
• Inbox Manager
• Issue Refunds/Cancellation of Orders/Returns according to company rules.
• Communicate direct to Manager and Owner
• Update the tracking numbers and post it on Ebay Store
• Provide tracking numbers to customers
• Update customers for order status
• Product Inventory

Personal Assistant to the owner - HONGKONG VISA CENTRE

(2016-09 - 2017-09)

• Prepare the Daily Schedule
• Book Appointments
• Book Meetings
• Manage the Facebook Advertisement
• Hootsuite Management
• Wordpress SEO Setting Up

Administrative Assistant to the Dean of College - Philippine Women's College

(2009-08 - 2010-10)

• Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
• Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.
• Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.
• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements.

Master of Information Technology - Information Technology - University of the Immaculate Conception (2010)

Bachelors Degree - Computer Science - University of the Immaculate Conception (2000 - 2009)