Michelle Mendoza

To secure a position as a Virtual Travel Consultant where I can utilize my experience in travel coordination, hotel operations, and administrative support to efficiently manage bookings, schedules, and client communications while contributing to seamless business operations.

Captain - Elite Fleet Organization at Our Lady of Fatima University (2019-06 – 2022-06)

Led 40 members for three years in a row as captain of the Elite Fleet Organization. Served as front-liners of the university in every event on both campus and hotels to assist guests.

• Managed task assignment and trained members on proper guest handling
• Exposed to assisting hotel guests with their needs
• Assisted VIPs professionally
• Provided excellent guest service

Aviation Intern at Philippine Airport Ground Support Solutions Inc. (2022-03 – 2022-06)

Oversaw ticketing, gate and ramp services. Underwent observation within NAIA to witness the roles of passenger service agents.

• Oversaw ticketing, gate and ramp services
• Underwent observation at NAIA to witness passenger service agent roles
• Completed virtual course training about cargo
• Trained on airline tickets/documents and aircraft

Hotel Operation Trainee at Canyon Woods Resort Club (2022-03 – 2022-04)

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Maintained files and records by implementing effective filing system that boosted efficiency and organization.

• Greeted guests at front desk and engaged in pleasant conversations
• Managed check-in process
• Maintained files and records with effective filing system
• Identified issues, analyzed information and provided solutions to problems
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

Bachelor of Science in International Tourism Management (Travel and Tour Operations) – Our Lady of Fatima University (2018-06 – 2022-06)

Diploma in Multicultural Tourism Studies – American Hospitality Academy (2018-06 – 2022-06)

Diploma in Humanities and Social Sciences – Manila Central University (2016-06 – 2018-03)