Michelle Sayas

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Teller/New Accounts Clerk - Producers Savings Bank Corporation - Lucena City

(2024-02)

• Customer Service; Greet customers warmly and assist them with their banking needs.
• Transaction Processing; Accurately process deposits, withdrawals, transfers, and payments.
• Account Management; Provide information on bank products and services, and assist with opening and closing accounts.
• Cash Handling; Balance cash drawers at the beginning and end of each shift, and ensure cash levels are maintained.
• Security Compliance; Adhere to bank policies and procedures to prevent fraud and ensure the security of customer information.
• Problem Resolution; Address and resolve customer inquiries and complaints in a professional manner.
• Sales Support; Identify sales opportunities and refer customers to appropriate banking personnel.
• Record Keeping; Maintain accurate records of transactions and ensure compliance with banking regulations.
• Ensuring all documents meets formal requirements and required standards
• Conducting regular reviews and document audits
• Producing document progress report for senior managers
• Sorting, storing and retrieving electronic and hard copy documents on behalf of clients and industry professionals
• Interacting with clients, verifying personal and financial information, and ensuring compliance with banking regulations and policies
• Account Opening and Processing; Assist customers in opening new accounts, including checking, savings, and other deposit products.
• Verify and enter customer information accurately into the banking system.
• Explain account features, benefits, and terms to customers.
• Educate customers on bank products and services, promoting cross-selling opportunities.
• Compliance and Documentation; Ensure all new account documentation is complete, accurate, and complies with regulatory requirements.
• Perform due diligence, including Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.
• Maintain and update account files, ensuring confidentiality and security of customer information.
• Operational Support; Assist with the daily balancing of new accounts.
• Collaborate with other departments to ensure seamless account setup and customer onboarding.
• Participate in branch audits and internal control processes.
• Administrative Duties; Manage and organize physical and electronic records.
• Prepare and distribute account-related reports.
• Perform other clerical duties as assigned by the manager.
• Handling documents and legal papers

Documentation Assistant - Calmar Land Development Corporation - Lucena City

(2019-06)

• Handling documents and legal papers
• Ensuring all documents meets formal requirements and required standards
• Conducting regular reviews and document audits
• Producing document progress report for senior managers
• Sorting, storing and retrieving electronic and hard copy documents on behalf of clients and industry professionals

Sales Representative - Asticom Technology Inc. - Globe Store, SM City Lucena

(2019-10 - 2019-05)

• Selling products and services of GCash such as; wallet creation/registration, GCashMasterCard and online transactions like bills payment.
• Handling customer's concern/complaints
• Maintaining positive business relationships to ensure future sales

Bachelor of Science in Business Administration - Human Resource Development Management with specialization in BPO - MSEUF (2014-06 - 2018-06)