Michelle Villaroman

To work in a well-known company where I can enhance my ability and skills while improving my personality by being flexible and efficient in every task that I have. Aim to provide prompt good service in the establishment by meeting the guest needs in whatever way possible.

Telephone Operator / Receptionist - Sky Freight Forwarder's, Inc.

(2023-03)

• Answering and directing phone calls, greeting visitors, and performing various administrative tasks
• Welcoming guests, determining their needs and guiding them to the correct location
• Answering general inquiries, providing information about the organization and assisting with client service needs

Team Leader - VXI Global Holdings

(2018-11 - 2022-10)

• Prospected and qualified leads through cold calling, email campaigns, and networking events.
• Increased sales by 20% by implementing effective upselling and cross-selling strategies.
• Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients.
• Collaborated with the marketing team to develop targeted sales materials and promotional offers.

Subject Matter Expert - VXI Global Holdings

(2018-02 - 2018-10)

Account Associate I - VXI Global Holdings

(2017-04 - 2018-01)

Customer Service Representative - Convergys Philippine (SPRINT Account)

(2014-03 - 2017-03)

Sales Representative - Stream Global Services (SPRINT Account)

(2012-09 - 2014-03)

Customer Service cum Therapist - Bioskin (Singapore) - Singapore

(2010-01 - 2011-09)