Miguel Jaime Miranda

To have a career that will utilize my communication skills in a successful company where rewards are competitive, the work environment is dynamic, opportunities for developing my potentials are largely present, and values for respect will be fulfilled.

Process Associate - Genpact

(2023-09 - 2024-05)

• Providing administrative support for process such as inventory control, data entry, payment processing and claims management.
• Uphold quality and compliance standards while carrying out particular tasks.
• Ensuring many processes run smoothly and in an efficient manner.
• Provide accurate and timely communication with internal and external stake holders
• Assist in the implementation of new systems, policies and processes.

Customer Service Representative - Foundever, formerly known as SITEL (PayMaya)

(2023-01 - 2023-04)

• Answer inbound calls within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals.
• Support customers via live chat, email, or phone support.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Handle problem resolution that may require follow-up and/or escalation to a higher level of expertise.
• Maintain knowledge of client's business, products and/or services.

Sales Executive - BP Integrated Technologies, Inc.

(2021-09 - 2022-03)

• Presents promote and sell products and services to existing and potential clients.
• Establish, develop, and maintain positive business and client relationship.
• Set and achieve sales objectives and targets.

Marketing Assistant/Coordinator - ETON PROPERTIES PHILIPPINES, INC. - ETON CITY

(2017-11 - 2018-04)

• Assists the Marketing & Events Supervisor in handling the marketing & event requirements of the company's office & commercial, & residential leasing business units, & new projects.
• Coordinates mktg plans of head office & branch admin office/mktg rep. of admin office.
• Gathers data of sales activities for marketing research & assists sales for their clients.

Mac Expert/Sales Consultant - POWER MAC CENTER

(2016-02 - 2017-05)

Demonstrate product functions, benefits, specifications, pricing and availability.

• Provides effective customer resolution by promptly and efficiently addressing customer inquiries, concerns, and requests.
• Communicates store guidelines and policies on warranty and sales transaction.

Property Investment Consultant - VISTA LAND-CROWN ASIA

(2015-05 - 2015-11)

• Generate sales of properties
• Sources sales leads
• Maintain a good and healthy relationship with prospective clientele.

University Research Associate I - OVCRE UPLB-Office of the Vice Chancellor for Research and Extension

(2014-09 - 2014-11)

• Documentation of Biodigester
• Biodigester - Profiling of technologies and perception of marketability

Bachelor of Science - Marketing - Ateneo de Davao University (2014-03)

High School - Christian School International (2007-03)