Danica

Detail-oriented and results-driven professional with a proven track record in enhancing operational efficiency, ensure data accuracy, and mentoring team members to achieve optimal performance. Proven experience in handling AML related projects, including screening PEP and RCA profiles.

Business Process Senior Associate | Business Process Associate - Manulife Data Services Inc

(2016-06 - 2022-02)

• Demonstrated exceptional accuracy (99.95%) in high-stakes data processing and input, adhering strictly to established protocols.
• Maintained an impeccable error-free record (99.95%) in the complex and sensitive realm of Hong Kong Provident Fund management.
• Ensured financial integrity through rigorous case review, achieving a remarkable 99.95% accuracy rate.
• Boosted team productivity by actively supporting colleagues and cross-functional teams.
• Drove operational efficiency by initiating process improvements that significantly accelerated turnaround times.
• Consistently exceeded performance expectations, earning recognition as a top contributor.
• Fostered collaboration across departments to optimize workflow and enhance overall performance.

BSBA - Management - Chiang Kai Shek College (2011 - 2015)