Mikaela Dasigao

Highly organized and detail-oriented administrative professional with experience in operations management, sales administration, human resources, payroll processing, compliance, customer support, and documentation management. Proven ability to manage multiple responsibilities, streamline workflows, develop standard operating procedures, maintain accurate records, and coordinate cross-functional teams. Experienced in client communication, report preparation, and data management.

Adept at working independently, handling confidential information, and providing reliable administrative support in fast-paced environments. Seeking to leverage strong organizational, communication, and operational skills as a Freelance Virtual Assistant.

Operations & Administration Supervisor at SGDPRIME MARKETING INC. (2024-02 – Present)

Managed sales administration, business operations, human resources, payroll, and distribution compliance functions.

• Oversaw recruitment, onboarding, employee relations, performance management, compensation administration, and HR compliance.
• Processed payroll, maintained employee records, monitored attendance and leave administration, and coordinated statutory benefits and government compliance requirements.
• Managed sales reporting, forecasting, CRM administration, KPI monitoring, and administrative support for the sales team.
• Developed, implemented, and maintained SOPs, work instructions, and operational policies to standardize processes and improve efficiency.
• Ensured compliance with Good Distribution Practices (GDP), quality standards, and regulatory requirements.
• Coordinated cross-functional activities among sales, operations, logistics, finance, quality assurance, and HR departments.

Technical Assistant at WILLS INTERNATIONAL SALES CORP. (2022-07 – 2024-02)

• Performs sample sales preparations according to detailed procedural specifications for potential clients.
• Assist in developing new food products, including recipe formulation and prototyping.
• Conduct sensory evaluations to assess product quality to meet client needs.
• Assist in preparing documentation for client requirements.
• Collaborate effectively with colleagues and contribute to a positive work environment.
• Answered product-related questions to potential customers in a polite manner and addressing queries promptly.
• Assist in doing new market opportunities and relaying this information to the sales team and other relevant stakeholders.

Bachelor of Science in Food Technology – University of Santo Tomas (2018 – 2022)

Bachelor of Science in Food Science & Technology – Mae Fah Luang University (2019 – 2020)