Mina Montalbo
Customer Service | Financial Services | Cash Handling | Sales
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About
Results-driven customer service professional with 10+ years of experience across financial services, customer support, administration, and online English teaching. Experienced in domestic and international money transfers, bill payments, cash handling, KYC/AML compliance, customer relationship management, complaint resolution, and cross-selling. Proven ability to manage high-volume transactions accurately while delivering.
Experience
Customer Service Representative - USSC Western Union
(2016 - 2026)
- Processed domestic and international money transfers, bill payments, and other financial transactions accurately.
- Verified customer identification in compliance with KYC and AML requirements.
- Managed cash handling and maintained balanced cash drawers.
- Provided professional customer service, resolved inquiries, and ensured secure and confidential transactions.
- Supported customer retention and service quality through clear communication and efficient transaction processing.
Part-time Tax Preparer - TOTAL TAX SOFTWARE
(2025 - 2025)
- Prepare and process individual tax returns using tax preparation
- Acurately enter and verify client information, income credits and other tax related details.
Online English Teacher - Happy Talk Phils., Inc.
(2015 - 2016)
- Delivered engaging virtual English lessons to students of different ages and proficiency levels.
- Developed lesson plans focused on grammar, vocabulary, pronunciation, and conversational skills.
- Assessed student performance and provided constructive feedback.
Customer Service Representative - iQor Philippines - Dasmariñas, Cavite
(2014 - 2015)
- Handled high-volume inbound and outbound calls while maintaining professionalism and efficiency.
- Resolved customer inquiries, complaints, and service requests in a timely manner.
- Updated customer information and documented customer interactions in the CRM system.
Admin Staff - Betafoam Corporation
(2012 - 2014)
- Coordinated daily projects, planning, and implementation across multiple teams.
- Supported daily office operations and administrative activities.
- Supervised clerical staff and maintained office policies and procedures.
Education
Bachelor of Business Management & Entrepreneurship - Major in Accounting - Imus Computer College
